Bill Murphy & Zari Pourjafari Partners on the “People-Side”: How HR & CM Partner with Leaders to Manage Talent in the Op Model Transformation Bill Murphy & Zari Pourjafari Travelers May 16, 2016

Agenda Intros and Highlights Op Model Transformation HR and CM Focus Video Activity Final Thoughts

Op Model Transformation Business Case for Change Focus on Innovation Benefits of Culture of Agile Leadership Alignment

Human Resources Focus Leaders as Committed Sponsors Workforce Implications Involvement Strategy/Resource Mobilization Outside-In Lens Internal Sharing

Change Management Focus Building organizational capability: Sponsorship of leaders Investment in readiness: AIM methodology Supporting installations and implementations Sustaining via Stewards Group Community of Practice Shared priorities and resources Consistency of approach, methods

Video Accomplishments, challenges & learnings Supporting sponsors in action Look-in’s at actual work environment Ready, set, action!

Be ready to report out to large group Activity – Talent Implications Assessment # Task Timing 1 Scan Handout 5 min 2 Select Initiative 3 Rate Initiative 4 ID One Strength or Gap to Address, Possible Approach Be ready to report out to large group

Final Thoughts Thank You! Importance of Talent Mgt during Transformation Value of effective Partnerships: HR, Chg Mgt and Leadership Returns from attention to needs of Workforce Thank You! Bill Murphy bmurphy8@travelers.com Zari Pourjafari zpourjaf@travelers.com