Information Management Systems The technological tools to support care and service providers Conference on clients with decreasing independence May 10, 2017

Sequence Information management systems mapping Home and Community Care e-SDRT IT Solution - Integrated Services Network for the Adults (RSIPA) Multi-clientele Assessment Tool (MCAT) Questions

Electronic Service Delivery Reporting Template (e-SDRT)

e-SDRT - Contexte Under Health Canada’s First Nations and Inuit Home and Community Care Program (FNIHCCP), communities and Tribal Councils are currently required to fulfill mandatory reporting requirements. They are collecting and uploading client service delivery information to the electronic service delivery reporting template (e-SDRT) internal databases. In use for over 10 years, these legacy databases have become unstable and is unsustainable. That is why, Health Canada’s headquarter is looking to a replacement solution for data collection.

e-SDRT - Objectives Replace e-SDRT with I-CLSC for the Quebec region; Facilitate compliance with reporting requirements; Facilitate service provision planning; Facilitate continuity of services with the province; Facilitate coordination of services offered to clients.

e-SDRT – The indicators The current reporting requirements and indicators (data to provide) were defined at the time of program inception in 1999 and have never been under review. Prior to implementation of the next reporting system, a review of the program reporting requirements is proposed.

e-SDRT – I-CLSC In Quebec, the selected option to replace the e-SDRT is I-CLSC I-CLSC FN Clinical component Review of the required indicators: FN Consultation Confirmation of Health Canada's Headquarters Requirements Technology component Data entry handbook for the Home and Community Care Develop and test the accountability report model

Deployment of the Integrated Service Network for the Adult Persons (ISNAP) IT solution

IT Solution - Integrated Services Network for the Adult Persons (ISNAP) DESCRIPTION This solution provides the stakeholders with a variety of computerized tools, such as the Multiclientele Assessment Tool (MCAT), to support the clinical assessment process of the adult person. This helps to improve the services provided to clients with decreasing independence by the availability and the timely access of quality and up-to-date information on the clients. It facilitates the communication and the concertation among the stakeholders involved in the client’s care and services provision. Finally, reports from which to extract management data for supporting the comprehensive planning of services for the adult clients.

ISNAP Context Needs expressed by FN stakeholders and health and social services directors Computerized tool; Providing a continuum of services; Providing a common language regarding clients with decreasing independence; Focusing on clinical data of individuals; Accountability tool.

ISNAP In pictures Screen sharing for the presentation of the ISNAP by : Olfa Trabelsi Pilote de système RSIPA Direction générale des technologies de l'information Ministère de la santé et des services sociaux

ISNAP The benefits Higher quality of the comprehensive assessment Computerized tool and more visual Less writing (drop-down list) Assessment more uniform among stakeholders More precise as evidence-based and less based on impressions No questions can be « forgotten »…

ISNAP The benefits Clients are more involved and better knowledge of him/her Allows the active participation o the client : he/she prioritize his/her needs Catches more the vulnerability, the frailty but also the strengths and the resources of the client

Prerequisites for deployment ISNAP Next steps Prerequisites for deployment Data Hosting Agreement with the MSSS Technical component Implementation of the infrastructure Specifications for workstations

ISNAP Next steps Deployment Stages Pre-deployment Deployment Translation of RSIPA and its user guide Change management Training strategy Communication strategy and plan Support structure (assistance) Deployment strategy Pilot sites Deployment Post deployment (trial period)

ISNAP FNQLHSSC project team Programs Agent - Services to Persons with Decreasing Independence; Information management systems project manager; Computer technician; Health sector and information resources managers.

QUESTIONS Carl Simard Information Resources Manager Carl.simard@cssspnql.com 418-842-1540, ext 2201