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Transforming Service Delivery in the Age of the Empowered Constituent There is a divide between citizen expectations and the tech Oracle would like to help you close that Gap . One has a bright future and will allow your citizens to The Great Divide Transforming Service Delivery in the Age of the Empowered Constituent Oracle Service Cloud

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1 3 2 4 Transforming Government with Oracle Cloud Wan to talk to you today about transforming the way that you interact and provide service to your citizens and why you should use Oracle Cloud Transforming Government with Oracle Cloud Modernizing your Citizen Experience 1 3 The most comprehensive cloud portfolio Increase your service agility and find the best for your citizens and your city Engineering world class Citizen Experience Perfecting service in SaaS 2 4 Connecting every citizen engagement with your city Unparalleled innovation and award winning enterprise support

1 Transforming business with Oracle Cloud The most comprehensive cloud portfolio

Oracle Cloud is creating a tipping point 19 of 20 top cloud providers run on Oracle technology #2 SaaS Provider in the world 19 Data Centers Accessed in over 200 Countries 75% of Fortune 100 run Oracle Cloud 62M+ users per day 27B+ transactions per day 18+ years managing enterprise clouds Annually, over $1B in cloud R&D Validation for Oracle’s overall Cloud Strategy, not just Service Cloud. Need to make it clear we are huge player in this space. 62MM users is roughly equivalent to the entire population of the UK 95% of all Oracle applications in the cloud

1 2 Transforming business with Oracle Cloud The most comprehensive cloud portfolio Engineering world class Citizen Experience 2 Connecting every citizen engagement with your city

Oracle Marketing Cloud Proven citizen Experience Solution In-Store Contact Center Social Field Service Mobile Direct Sales Part of the most complete SaaS offering available Integrated using industry standards and new ICS Web Channel Oracle Social Cloud Oracle Marketing Cloud Oracle Sales Cloud Oracle Commerce Cloud Oracle Service Cloud Oracle CPQ Cloud Globalizations and Statutory Localizations Integrated Citizen Experience Foundation Social Network Mobile Analytic KPIs & Dashboards Predictive Analytics Integrations

Service Cloud is creating a tipping point One of the largest online web services in the world Service 8M+ consumers globally per day 100+ experiences per second 30B + database transactions per week 270K+ Contact Center Agents per month 1+ Billion contact records 110+ Terabytes of customer data 8MM is the population of NYC Additional Stats 250MM customers/month 3Bn/yr 20% of interactions are on mobile devices 270K contact center agents/month (service only)

1 3 2 Modernizing your Citizen Experience Transforming Government with Oracle Cloud Modernizing your Citizen Experience 1 3 The most comprehensive cloud portfolio Increase your service agility and find the best for your citizens and your city Engineering world class Citizen Experience 2 Connecting every citizen engagement with your city

What does a Modern Service Organization look like?

How do we suggest you pursue modernization?

1 3 2 4 Transforming Government with Oracle Cloud Modernizing your Citizen Experience 1 3 The most comprehensive cloud portfolio Increase your service agility and find the best for your citizens and your city Engineering world class Citizen Experience Perfecting Service in SaaS 2 4 Connecting every citizen engagement with your city Unparalleled innovation and award winning enterprise support

How can we help you close the divide? Superior Case Management Workflow Management Knowledge Everywhere Approach Web Self Service and Mobile Capabilities Robust Reporting and Feedback Enterprise Platform This is the agenda

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