FARE STUDY UPDATE Operations & Customer Service Committee August 12, 2014

Recent Progress Items Consultant Selection Evaluate proposals Complete contracting process RTD led internal & external outreach Education about fare study process Input on problem identification

Fare Study RFP RTD received four proposals in response to RFP No. 14DH029: Fare Structure Study RFP included 15% SBE goal Consensus among the selection team that CH2M Hill had the best technical proposal in regards to: Project understanding Firm qualifications Key personnel Technical approach

CH2M Hill Team Best technical proposal Second lowest proposed cost 27% SBE commitment Contract executed for the CH2M Hill team CH2M Hill: project management, fare alternatives development & evaluation Nancy Whelan Consulting: Title VI analysis Communication Infrastructure Group: public outreach

Consultant Study Timeframe CH2M Hill team are national leaders in fare structure analysis Commitment to complete the consultant portion of the study within the 210 days identified in RFP

Problem Identification Outreach Meetings held to date: Fare Inspector focus group (July 14) RTD Customer Panel (July 16) Bus Operator focus group (July 22) Local Government/TMA/TMO meeting (July 24) Community Based Organization focus groups (July 29 and Aug 5)

Upcoming Public Meetings Northwest: Westminster Aug 13 at 6:30 p.m. Southwest: Lakewood Aug 14 at 6:30 p.m. Northeast: Commerce City Aug 21 at 6:30 p.m. Southeast: Aurora Aug 27 at 6:30 p.m. Central: RTD Blake Street Aug 28 at noon Far North: Longmont Aug 28 at 6:30 p.m.

Website Outreach Fare study featured on the RTD home page for the month of August

Website Opportunity to provide comments on current challenges with the existing fare structure or fare products via the website through the end of August Phone number alternative method of contact also provided Updates on the study will continue to be posted throughout the process www.rtd-denver.com/farestudy

Next Steps CH2M Hill kick-off meeting with the fare study taskforce and small interviews with key staff members Summarize feedback from stakeholders, general public and frontline employees Provide all feedback to CH2M Hill for consideration in developing alternatives Provide feedback summary to the Board