April: Talent Acquisition Monthly Scorecard Key Performance Indicators Goal/Plan Actual Trending Speed 50 days Cost 2.5k Quality 78% Customer Satisfaction 80%+ Status Enhanced employee referral program go live in Q2 SEO solution delayed to Q4 because of contract negotiations Productivity per Recruiter increases after training investment last year Technology Blueprint and SOW completed for new global ATS FY Initiatives / Investments On Track Off Track On Track On Track + to Goal < 10% of Goal > 10% of Goal Challenges Opportunities & Plan Speed = Core Technical roles in Texas and Germany problematic. Too many interviews and 2 groups extended delays in responding to TA. Quality = First year attrition issues in sales roles, particularly in the Solutions Group Customer Satisfaction = While above goal by 4% the Sales Organization is causing trending down. Speed = Working with SVP on plan to optimize interviews and reduce the decision time. Meeting scheduled 4/5 Quality = Partnering with Talent Management & Business to create better interviewing/assessment guides. Additional onboarding tweaks being made by Talent Management. Targeting Q3 release. Customer Satisfaction = Keeping an eye on this and setting expectation with leadership that we will not be trending up until after Sales issues resolved after Q3