3 Essential Tips for User Adoption of SharePoint and Office 365 Microsoft Ignite 2016 5/27/2018 9:14 PM THR2070 3 Essential Tips for User Adoption of SharePoint and Office 365 Susan Hanley Consultant, Susan Hanley LLC Office Servers and Services MVP www.susanhanley.com THR2070 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 5/27/2018 9:14 PM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 5/27/2018 9:14 PM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 5/27/2018 9:14 PM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Three Essential Tips Solve a critical problem - make sure the solution is worth adopting Don’t ignore training – provide “in context” help where you can Engage some helpers – leaders and friends!

Tip 1: Solve a critical problem

We all share many of the same problems Microsoft Ignite 2016 5/27/2018 9:14 PM We all share many of the same problems Curing Versionitis Finding Expertise Sharing with Partners and Customers Keeping People Informed © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Business Process Problems 5/27/2018 Business Process Problems Collecting and Tracking Information Managing Tasks and Projects Automating Business Processes © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Knowledge Transfer, Planning, and Crowd-sourcing Problems 5/27/2018 Knowledge Transfer, Planning, and Crowd-sourcing Problems Sales team on-boarding Sales team training and mentoring Sales Product Development Engineer struggling with a problem – find answers quickly Feedback “Crowd-sourcing” Resource Planning Project Manager looking for the most qualified resources for a project Customer Support Services agent working trying to solve a customer problem Building an “organic” knowledge base © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 5/27/2018 9:14 PM Adoptable solutions are not painful… they don’t make people have to think (too much) … © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

… and that means training … Microsoft Ignite 2016 5/27/2018 9:14 PM … and that means training … © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

…just when people need it! Microsoft Ignite 2016 5/27/2018 9:14 PM …just when people need it! Tip 2: Provide training – just in time, just enough, and in context © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

This is not the outcome of successful training Microsoft Ignite 2016 5/27/2018 9:14 PM This is not the outcome of successful training © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Success means it’s easy to get work done Microsoft Ignite 2016 5/27/2018 9:14 PM Success means it’s easy to get work done © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How can you do it? Modern Document Libraries Third Party Tools Microsoft Ignite 2016 5/27/2018 9:14 PM How can you do it? Modern Document Libraries Pin links to training resources that you create or acquire Third Party Tools VisualSP.com ContentPanda.com Walkme.com © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 5/27/2018 9:14 PM Extra tip: Reduce the amount of training you need eliminating sharp edges © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Tip 3: Leaders model the behavior Microsoft Ignite 2016 5/27/2018 9:14 PM Tip 3: Leaders model the behavior © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 5/27/2018 9:14 PM “No involvement by leaders, no commitment by employees. No exceptions.” Vala Afshar, Chief Marketing and Customer Officer at Enterasys © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Tips for engaging leaders Microsoft Ignite 2016 5/27/2018 9:14 PM Tips for engaging leaders Give one-on-one training Make it easy – demo mobile Provide examples – travel log, interesting article, do a YamJam Find an ally to go first © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

But, it’s not just the key leaders – look for the key influencers too Microsoft Ignite 2016 5/27/2018 9:14 PM But, it’s not just the key leaders – look for the key influencers too © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Returning to your office … Microsoft Ignite 2016 5/27/2018 9:14 PM Returning to your office … 1 Solve a problem users care about 2 Provide training - in context 3 Engage leaders … and influencers © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How to contact me sue@susanhanley.com www.susanhanley.com @susanhanley www.linkedin.com/in/susanhanley www.networkworld.com/blog/essential-sharepoint

Please evaluate this session 5/27/2018 9:14 PM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/27/2018 9:14 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.