Streamlining the Admissions Review Process: A Deeper Dive 2017 CAPCSD Conference New Orleans April 20, 2017

Introductions – Your Presenters Katie Strong, PhD Assistant Professor Communication Disorders Central Michigan University Kenn Apel, PhD Professor and Chair Communication Science and Disorders University of South Carolina Karen Jacobs, MA VP, Client Success Liaison International

Today’s Agenda What is CSDCAS? Streamline by: Showcasing your program Maximizing efficiencies Workflow Queries Communication tools Assignments Scoring rubrics Interviews Recommendation letters

What is CSDCAS 206 2013 1999 2006 203 CSDCAS is the centralized application service for programs in audiology and speech language pathology

Centralized Application Service (CAS) Medicine Dental Physical Therapy Psychology Pharmacy Nursing Communication Sciences & Disorders Nutrition Naturopathic Public Health Physician Assistant Podiatry Veterinary Occupational Therapy Allied Health Athletic Training Orthotic/Prosthetic Optometry PSYCAS 5

1,200,000+ 5,200+ 900+ 99% 35+ 2+ Liaison by the Numbers applications/yr Founded 1990 350+ employees Headquartered in Watertown, MA Locations: NY, DC Admissions and enrollment specialists 5,200+ programs 900+ campuses 99% retention Every company has a lot of numbers, as we do. If I can call you attention to any of them on the screen, it isn’t the Millions of apps or the number of campuses, but the more than 250 employees dedicated to enrollment management. THAT, is all we do. And the other important number is the 99% retention, and that is because more than half of that 250 number are dedicated to account management, client services and applicant support ... Somewhere in the neighborhood of 140 staff members in total. 35+ associations 2+ decades experience

High level goals for CSDCAS Simplify repetitive info that applicants have to provide (ex. biographic, courses, etc.); Maintain flexibility for each program to keep unique features; Streamline evaluation process; and To provide data for meaningful reports and statistics to the discipline and profession. Provide platform to engage in a meaningful assessment of applicants to address institutional goals and mission.

Showcase your program - branding

Update Institutional Website Provide clear instruction on your website regarding application process, including requirements to submit a supplemental application, if needed. Include a link to CSDCAS.

Planning is paramount Using Workflow to Streamline Your Process Whiteboard to analyze your process How many touch points? What are the triggers? Does it result in a move to the step? Does it result in communication?

Maximize Efficiencies – Local Status/Data Collection Use Local Status to identify the steps in your process Consider touch points as data collection buckets Be granular – Ex. Denied students – reasons can be different Allows you to do a better, more thorough and data driven forensic analysis at the end of the cycle Ability to respond to data requests quicker and with more detail Comparative reporting allows for checks throughout the cycle on whether you are meeting admissions goals (ex. diversity, gpa, etc.)

Workflow and Efficiencies Speed to decision A well constructed process, delivered effectively will move students through it more efficiently Offers an advantage – respond to top students quicker Go paperless Reduce unforced errors Sending offer letters to the wrong students Errors in verifying applicant grades and test scores Increase accountability Decrease clerical time and efforts

Maximize Efficiencies - Queries Explore your applicant pool and segment it into workflow batches

Streamline Your Communication Standardize and automate communications. Configure touch points and keep applicants informed

Streamline - Workflow Batch clerical functions

Streamline Your Review and Decision-Making- Assignments Online Applicant Reviews Create review forms custom to your programs. Allow faculty to review online and easily share feedback on applicants. Allow faculty to review files from any location Can open full application at once (PDFs) rather than individual tabs (loose papers)

Maximize Efficiencies – Scoring Rubrics Create sophisticated rules to score and rank applicants

Maximize Efficiencies - Interviews Integrate interview results into scoring and ranking; supports multiple simultaneous rating forms for different interview formats

Maximize Efficiencies - LORs Use a single evaluator portal to upload a single recommender for a student’s applications to all programs

Other Efficiencies Able to easily identify and then discuss students who were scored with great discrepancies between scorers (this is instantly available) or who are in the “grey zone” Can look back at students struggling in their first year and determine what may have foreshadowed that in their application Focuses faculty (and staff) more on how they score; has led to more efficiency in rating

QUESTIONS? QUESTIONS?