“ ” HYPERION APPLICATION OPERATION SUPPORT AOS SERVICE STREAMS Timely, reliable database and middleware systems monitoring and maintenance services OUTCOME BASED APPLICATION OPERATION SUPPORT [AOS] Thirdware’s Outcome-Based AOS services offer on-demand, accurate systems monitoring and maintenance. These services consist of proactive database and middleware monitoring, incident analysis, problem identification, root cause analysis and change management. Our AOS services provide customers with data regarding the status and quality of service and the performance of the database and middleware systems. Report data includes alert summaries, service request summaries, system performance, data trends and recommendations. “ Thirdware’s team is a credit to our company. Their immense knowledge, willingness to help at any time, and their customer care is the very best out there. Senior IT Executive, AOS SERVICE STREAMS Operations Hyperion Environment Monitoring & Maintenance Services (SQL / Oracle DB Troubleshooting & Support) Projects Version Technical Migration/Upgrade (Version x to Version 11.1.2.4) Others DR Setup Environment Setup ” Ford Motor Company OUTCOME BASED MODEL Result-based, not effort-based Outcome-based cost structure Support process focused on delivering outcomes Committed to providing year-on-year improvements Cost Knowledge Efficiency Productivity Overall cost reduction Environment Availability SLA Target Call resolution rate Outcome Based Model info@thirdware.com • 888-278-8775 • www.thirdware.com

OUTCOME DELIVERABLES MEASURE MONITORING SERVICES SYSTEM-LEVEL TROUBLESHOOTING PERIODIC MAINTENANCE ON-DEMAND ACTIVITIES BENEFITS OF THIRDWARE’S OUTCOME BASED MODEL Instead of the traditional resource based support model, Thirdware offers an innovative outcome based model for support services that provides: Value Based Approach: Focus on delivery. Customer pays for measurable results of defined services Ownership and Accountability: Entrusts ownership and accountability to service provider Best Practices: Efficient processes, robust methodology and standard monitoring toolset Cost Reduction: Drives reduction in service incidents translating to cost reduction for customers OUTCOME DELIVERABLES MEASURE Predictability Alert notifications for key database parameters Immediate notification when critical thresholds of key database parameters are exceeded Advanced warning of service interruptions Increased Reliability and Availability High availability monitoring Proactive risk mitigation Penalty driven SLA adherence 95% uptime guarantee per DB/year or less than 8 hours of unplanned downtime per DB/year Cost-Effectiveness Reduction in TCO y-o-y Incremental cost efficiency of at least 2% y-o-y Measurable Services Cost Outcome and non-headcount based models Per Database/Domain Cost Cost based on type of services leveraged Productivity improvement passed on to client Thirdware is committed to helping our clients utilize best of breed technologies to achieve sustainable competitive advantages. We bring business and technology together to assist global organizations with IT Consulting, Implementation, Managed Services, Application Development & Integration. info@thirdware.com • 888-278-8775 • www.thirdware.com