12 | Monitoring Office 365 Anthony Steven | Principal Technologist, Content Master Martin Coetzer | Portfolio Architect, Microsoft

Module Overview Analyze Reports

Isolate Service Interruption Message Tracking Tools

Office 365 Troubleshooting Overview 20346A Office 365 Troubleshooting Overview 12: Monitoring Office 365 Office 365 Troubleshooting tools: Office 365 service requests Connectivity analysis tools Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit Transport Reliability IP Probe (TRIPP) Hybrid free/busy trouble-shooter Message tracking tools, such as Message Trace and Delivery Reports Office 365 Troubleshooter  

Service Requests Service requests: Response times: 20346A Service Requests 12: Monitoring Office 365 Service requests: Used to obtain help from Office 365 team Initiate from Office 365 admin center, support page Response times: Standard plans Elevated support

Connectivity Analysis Tools 12: Monitoring Office 365 Two sets of connectivity analysis tools: Microsoft Remote Connectivity Analyzer (RCA) Tests run from http://testconnectivity.microsoft.com No client requirements Select problem area, then run a test Microsoft Connectivity Analyzer tool (MCA) Tests run from client computer Installed in client, requires .NET Framework 4.5 Set of test questions  

Demo: Microsoft Remote Connectivity Analyzer

Microsoft Online Services Diagnostics and Logging Support Toolkit 12: Monitoring Office 365 Network diagnostics for all Microsoft Online services Includes functionality from RCA and MCA Installed on a client computer, and requires: .NET Framework 4 or later Windows Azure Active Directory Module for Windows PowerShell for some tests Designed to be used while experiencing a problem Produces a set of log files Click here to enter text.

Lync Transport Reliability IP Probe 12: Monitoring Office 365 Checks transport between client and Lync Online Used in browser, requires Java TRIPP performs several tests: Speed Route VoIP Firewall  

Demo: Lync Transport Reliability IP Probe

Hybrid Free/Busy Troubleshooter 20346A Hybrid Free/Busy Troubleshooter 12: Monitoring Office 365 Guided-walk-through, available from http://aka.ms/hybridfreebusy Provides: Troubleshooting steps Overview of how Free and Busy is designed to work Links to other free/busy troubleshooting tools Start points: My Cloud user cannot see Free/busy for an on-premises user My On-premises user cannot see Free/busy for a cloud user  

Message Tracking Tools 12: Monitoring Office 365 Message Header Analyzer Delivery reports Exchange Online message trace tool in the Exchange Admin Center (EAC) Delivery reports in the EAC Personal delivery reports in OWA  

Monitor Service Health Office 365 Management Pack for SCOM

Service Health and Planned Maintenance 12: Monitoring Office 365 Service health Health status Current day, last 6 days, 30 day history Planned maintenance Upcoming and historical maintenance Date and time RSS feeds Subscriptions added to the Common Feed List IE and Outlook New events and updated events  

Office 365 Management Pack for SCOM 12: Monitoring Office 365 SCOM Management Pack for Office 365 Performs basic tests Login to Office 365 portal Access Office 365 mailbox Access Office 365 Team Site  

Analyze Reports Windows PowerShell Reporting in Exchange Online

Auditing Reports Office 365 admin center>reports>auditing 12: Monitoring Office 365 Office 365 admin center>reports>auditing Mailbox access by non-owners Role group changes Mailbox content search and hold Mailbox litigation holds Print reports  

Mail and Protection Reports 12: Monitoring Office 365 Office 365 admin center>reports>mail Active and inactive mailboxes New and deleted mailboxes / groups Mailbox usage / types of mailbox connections Office 365 admin center>reports>protection Received /sent mail Received / sent spam Malware detections Top malware Chart or Table views  

Mail Protection Reports for Office 365 12: Monitoring Office 365 Office 365 admin center>reports>download your reports>Mail protection reports (Excel) Download link to Microsoft Download Center Excel 2013 reporting workbook Install creates desktop shortcut Run queries from report workbook tabs Drill down into details tabs Look for trends and anomalies in data  

Exchange Online Protection Reports 12: Monitoring Office 365 EOP auditing reports help organizations meet regulatory, compliance and litigation requirements EOP auditing reports are the same as Office 365 Exchange admin center>compliance management>auditing Non-owner mailbox access report Administrator role group report In-Place eDiscovery & Hold report Per-mailbox litigation hold report Enable mailbox audit logging  

Demo: Reports

Windows PowerShell Reporting in Exchange Online 12: Monitoring Office 365 Auditing cmdlets Get-AdminAuditLogConfig New-MailboxAuditLogSearch Message tracking cmdlets Get-MessageTrackingReport Search-MessageTrackingReport General reporting cmdlets Get-LogonStatistics Get-MailboxStatistics  

Module Review Analyze Reports