NetApp Online Ordering User Tutorial

Agenda Outline Login and Search Ordering Shipping Check Out Order Tracking Browser Settings

Log in Open a new browser window, and go to: http://members.printable.com/pinnacle/netapp Login at URL Enter your User ID: Enter your Password: Click “Login”

Fulfillment Website – Home Page The home page is your central location for important information about collateral ordering and the website. Important collateral information will be posted here The tutorial will be posted here for you to reference. If you have a question click on the link to email Ryan Austin of Pacific. The five graphic links take you to various areas of the catalog. The navigation menu bar takes you to the various areas of the website.

Select an item from the catalog directory Catalog Search Click on Catalog to start your ordering To find an item to order, either: Select a category and double click on it to browse, or Type the name or part of the name or description of the item in the search field and click Go. Click the name of the item to order. Select an item from the catalog directory Open a product folder to view a thumbnail of each product

Catalog Search (continued) Click on a product to select or view more information

Ordering Items To order an item simply enter the quantity you require and click on “Add to Cart” “Quantity Available” shows total amount of inventory available to your department

Items on Backorder If you order an item that is out of stock you will see an “alert” in red. You can either change the quantity you wish to order or backorder the item.

Shopping Cart In your shopping cart you can: Continue Shopping Check out, by clicking “order cart” Or save your shopping cart

Shipping Your Order On this page you will choose your Ship To address, your Ship Method, and enter any special shipping or delivery instructions

Shipping Your Order (Cont) Use the Existing Address, Change Address or Use a New Address Add your own address Change to another NetApp location.

Select Shipping Method Choose your shipping method Add any special shipping instructions

Billing Information Choose your Billing Address Choose your appropriate method of payment Make sure your cost center is correct if applicable

Confirm Your Order After reviewing your order MAKE SURE TO CLICK ON “FINISH ORDER” Your order will not be placed unless you click this button

Order Summary You are now done. Print a copy of the Order Summary for your records Please refer to your purchase order number for any inquiries

Check an Order To check on an order or to review a past order: Click on “Check an Order” in the menu bar and search for past order by date range or PO number Order status will appear next to date created. Once your order has shipped you will be able to click on the tracking number to view delivery status in Detail View

A Few Things to Remember Domestic orders placed by 3:30 pm will ship same day. If you are placing a large order a longer lead time will be appreciated. International orders placed by noon will ship same day. We will handle the commercial airbill. Always check the shipping method you have selected. If you have any special or complex instructions or requests use the “special instruction” box or send an email to Ryan at Pacific, ryana@pacful.com.

Questions If you have any questions or comments please contact: NetApp: John Price Email: john.price@netapp.com Pacific: Ryan Austin Phone: 650-364-3303 Email: ryana@pacful.com

Browser Setup In Microsoft Internet Explorer 5.5 or later for Windows: From the Tools menu, select Internet Options. In the Temporary Internet files section of the General tab, click Settings. In the Settings dialog box: In the Check for newer versions of stored pages section, select “Every time you visit the page”. In the Temporary Internet files section, set the Amount of disk space to use to 1 MB. Click OK In the Internet Options dialog box, click OK.

Browser Setup (cont) In Microsoft Internet Explorer 5 or later for Macintosh: From the Edit menu, select Preferences. From the scrolling list of options, under Web Browser, click Advanced. In the Cache section, select Update pages Always and set the cache size to 1 MB. Click OK

Browser Setup (cont) In Netscape Navigator 6 or later for Windows and Macintosh: From the Edit menu, select Preferences. In the Preferences dialog box, under the Advanced sections of the Category list, select Cache In Cache Options, set the cache size to 1024 KB, and select Compare the page in cache to the page in the network Every time you view the page. Click OK.