New Jersey’s Health System Advancing Integration for Dual Eligibles Karen L. Brodsky Chief of Managed Care Contracting Division of Medical Assistance & Health Services New Jersey Department of Human Services October 1, 2013
NJ FamilyCare Enrollment Total Medicaid/SCHIP – 1.3 m Dual enrollment – 173,920 (13%) Medicaid managed care enrollment – 1.2 m (90%) D-SNP enrollment – 26,213 (12% of duals in managed care) Dual enrollment – 140,464 (81% of all duals in NJ) September 2013
Medicaid Managed Care Plans Serving Duals Amerigroup 16,807 Healthfirst NJ 9,026 Horizon NJ Health 52,385 UnitedHealthcare 36,033 TOTAL 114,251 September 2013
NJ D-SNP Plans Serving Duals Amerigroup 2,435 Healthfirst NJ 4,693 Horizon NJ Health 9,473 UnitedHealthcare 9,612 TOTAL 26,213 September 2013
NJ Developments for Duals Voluntary managed care enrollment 2000 - Sept 2011 Mandatory managed care enrollment October 2011 Dual SNPs January 2012 Managed long term services and supports July 2014
Regulatory Steps 1915b waiver for mandatory enrollment of duals into managed care Medicaid managed care contract amendment MIPPA contract to provide Medicaid wrap services in the D-SNP, approval Comprehensive Medicaid Waiver (1115) approval
TPL issues that surfaced with mandatory managed care Provider selection Who is the member’s PCP? Referrals for Medicaid-only benefits
TPL Issues, continued Balance billing Crossover claims process Medicaid obligation When is balance billing a dual okay? Minimizing a beneficiary’s out-of-pocket costs Medicare provider options
Clear Communications with mandatory managed care for duals TPL Guide Client notification letters Client and Provider FAQs Focused flyers Medicaid HMO mailings Public forums with stakeholders Website
Member ID Card Issues Which Member ID card should a dual use? What PCP name should be printed on the Member ID card?
Strategic Dual Integration Opportunities (Slide 1) Readiness reviews for D-SNPs, MLTSS, behavioral health Passive enrollment from MMC to D-SNP Eliminate cost shifting for costliest services Medicare Advantage SNP-specific Star Ratings
Strategic Dual Integration Opportunities (Slide 2) Include Medicare deeming in Model of Care to avoid hidden EQRO costs to state Overlap of MMC/D-SNP contract time periods and State/Federal budget years Remove EOC conflict between Rx copay and LIS rider SNP Star Ratings
Operational Dual Integration Opportunities (Slide 1) Eligibility & Enrollment/Disenrollment Procedures Marketing review Care management Streamlining the appeals process and integrated denial notice
Operational Dual Integration Opportunities (Slide 2) Quality standards & monitoring Provider network analysis Ensuring members get one EOB and member handbook Integrate provider manual Close-out procedures
Contact Information Karen L. Brodsky Chief of Managed Care Contracting Division of Medical Assistance and Health Services New Jersey Department of Human Services karen.brodsky@dhs.state.nj.us Elizabeth Wood Director of Dual Integration Division of Medical Assistance and Health Services elizabeth.wood@dhs.state.nj.us