Transforming Conversations: A Guide Mobius, Inc.: Partners for Strategic Change Mobius, Inc © 2012

Agenda Overview: Transforming Conversations Introduction to the Mobius Model: a Guide Exercise: Listening to Understand Case Study: Transforming Questions Wrap-up Mobius, Inc © 2002

Mobius, Inc © 2002

Anger Fear “Wrong” “Don’t Understand” “Trouble” “Fault” “Mistakes” Mobius, Inc © 2002 “Mistakes” “Don’t Want”

Anger Fear Past Future Blame Worry Control Avoid “Wrong” “Don’t Understand” “Fault” “Trouble” Mobius, Inc © 2002 “Mistakes” “Don’t Want”

Mutual Understanding Acknowledgment Responsibility Possibility ASSESSING WHAT’S PRESENT WHAT’S MISSING Responsibility Possibility IMPLEMENTING WHO WHAT WHEN WE Capability Commitment DECIDING STRATEGY RESOURCES SKILLS CHOOSING GOALS VALUES Mobius, Inc © 2002

Anger Fear Past Future Blame Worry Control Avoid “Wrong” “Don’t Understand” Mutual Understanding Acknowledgment “Fault” “Trouble” Responsibility Possibility Capability Commitment Mobius, Inc © 2002 “Mistakes” “Don’t Want”

Listening for Understanding Exercise (7 minutes) In pairs – chose a Speaker and a Listener Speaker tells about a challenge s/he faces at work Listener listens for understanding After listening for about 3 minutes Listener asks the Speaker if Listener can tell the Speaker what they have heard so far. Listener tells speaker and then asks Speaker if s/he feels understood Mobius, Inc © 2002

Mobius, Inc © 2002