Person Served Satisfaction Survey 2009 Employment Services

Background Traditionally, our Person Served Satisfaction Surveys were rather long and honestly we lost the interest of the person served during the interview process. The survey that was conducted in 2008 had been modeled after the National Core Indicators (NCI) survey which consisted of over 100 questions. A majority of the NCI survey centered around demographics as well as pre-survey questions to gather background information on the individual. Only 22 surveys were completed. As a result, the Quality Management Committee (QMC) knew that they had to find a tool that would measure quality and satisfaction but one that met the standards of our individuals. In the summer of 2009, the QMC, in an effort to move forward in creating Person Served Satisfaction tools, we wanted to focus on a person served-driven format. In order to achieve this goal, the QMC partnered with the Self-Advocacy Committee and quite simply, we asked the committee if they wanted to write their own survey. The Self-Advocacy Committee was thrilled with the opportunity to have a voice in the process and immediately developed questions. The Self-Advocates also stated that they wanted to keep the survey short and to the point. The actual survey and graphics were designed by a person served who works at one of our adult training centers. 81 individuals participated in the Employment Services Survey and 48 individuals completed the Residential Services Survey.

Demographics - Employment Survey: Day Program or Community Based Job

Are you happy with your community based job or day program?

Would you recommend your day program to others?

Are you treated with respect at your day program or job?

Individual Answers to: What does Respect look like to you? Happy with a smile When someone is nice to me No work – no pay Treated nicely To knock on my door Is to treat somebody the way you want to be treated. Be polite Staff are nice People being nice, helping Talk to you when upset, nice Treat others as you would want to be treated People are nice Treat me nice People are talking to me nice They tell me I do a good job They like me How people are treated Respect everybody Treat me like anybody else

Do you like the work and activities at your day program/job?

Does the Arc staff at your day program or job help you when you need support?

Do you have friends at your day program or community-based job?

Do you learn new things (skills, interests, etc) at your day program or job?

Did you choose your day program?

Highlights and Areas of Improvement Needed Consumer Employment Survey – Initial highlights included: 91% have reported that they are happy with their job and or day job 84% have reported that they do like the work and activities that they are engaged in Quality Management Committee – Review and Recommendations: Persons Served indicated that they have a great desire to learn new things to develop their skills, interests, etc at their jobs which will be a focus goal for Employment Services to develop. Only 40% choose where they work which is an issue and will be discussed at annual IHP Meetings to discuss other options.