Workplace Etiquette with Microsoft Office 365 5/28/2018 11:28 AM THR2183 Workplace Etiquette with Microsoft Office 365 Darrell Webster - @DarrellaaS Loryan Strant - @LoryanStrant Office Server & Services MVPs © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 11:28 AM What went wrong? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Fallout & Impact of Poor Etiquette Hours of work time Meeting about the meeting Meeting with HR staff Talking to the other person Where did the time go? Venting to colleagues Offloading to your spouse and friends Getting it off your chest A few seconds or even minutes can make a big difference A big waste of time

Communicating – Email, IM, Calls and Posts 5/28/2018 11:28 AM Communicating – Email, IM, Calls and Posts Tag for status change Contacting people as soon as they are online.  Headset etiquette  Always have your finger on the (mute) button! Is email the right place for a conversation? How productive are email spats? Pick up the phone, or at least send an IM Working out loud - a question is posted, but left unanswered.  Running late Let people know when you're unable to make that meeting. Let them know as early as you can.  © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How we communicate, regardless of presence 5/28/2018 11:28 AM How we communicate, regardless of presence I receive an email. I want to respond Reply is too short.  Too emotional Made some assumptions What is the SLA for an IM response? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

When is an IM too long?

Self-regulate your status

5/28/2018 11:28 AM Presence Be mindful of what your presence is and what it says about your activity. Be respectful of other people's status.  © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 11:28 AM Posting Working out loud, post a question asking for feedback and ideas It needs a response but is left unanswered..  When a response is given, it is just a GIF/Meme.  Liking a post – does it mean "yes", or you just like the question/post Posting to All Company group / General channel © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 11:28 AM Organising Meetings No response from attendee(s): what does the organiser do with that?  Set an agenda with defined outcomes Sending an invite Declining and invite but not saying why Accepting a meeting without sending a response. Tracking is not captured. Managing invites Scheduling assistant Consider their schedule Availability © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Having Meetings IM’ing someone who is showing as “In a meeting” Doing other things while in the meeting: emails, other conversations, browsing, etc. Focus Shut your laptop screen Turn on your video Mute when not talking Respect © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How it all adds up Inter-personal frustration 5/28/2018 11:28 AM Gaps in product knowledge Lack of respect & mindfulness Poor communication © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

So THAT’S what went wrong!!! 5/28/2018 11:28 AM So THAT’S what went wrong!!! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 11:28 AM What should you do? These etiquette tips conflict and may seem hypocritical – but this is the challenge. Be respectful of others and what they might be feeling/doing Be mindful of your own actions and what you do Help each other Be clear in your expectations Understand how others work Show your colleagues functionality they don’t use Ask questions if you don’t know © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

More Etiquette Tips & Tricks! http://office365etiquette.info Follow us: @DarrellaaS & @LoryanStrant

Please evaluate this session Tech Ready 15 5/28/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 11:28 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.