e-GOVERNANCE IN KERALA June 05, 2012 23rd August, 2014 Ernakulam

Agenda for the day e – Governance Vision IT Framework Major Projects e – District Cloud Infrastructure e – Procurement e – Office Service Plus CERT-Kerala

Provide services which are Effective Transparent and Efficient e - Governance Vision Provide services which are Effective Transparent and Efficient

Major ICT Projects @ a glance Core IT Infrastructure IT Framework Major ICT Projects @ a glance Core IT Infrastructure Framework for e-Service Delivery Common Applications Bouquet of Projects State Data Centre (Old and New) Cloud Infrastructure KSWAN Citizen Service Centers (CSCs) Video Conferencing Citizen’s Call Centre e-District Service Plus State Service Delivery Gateway M Governance (Messaging, Voice & Data services) e-Procurement e-Office SPARK Email Service Core IT Infrastructure 4

Major Projects

e- District

e – District - achievements Coverage 14 Districts 1600 locations Transactions 80 Lakh+ online Transactions Service Delivery Channels 2200 Akshayas Online Portal Vritham & Travel Safe return Trekking up Users 3200+ Dept. users 2200+ Akshaya users Services 500+ Certificates, RTI, PG, Payment services Trekking down Darshan Collect Prasadam User Authentication First State to integrate with Aadhaar for user verification

e-District – Major Milestones Mar -2011 Dec-2012 Mar -2013 Oct-2013 Dec - 2010 2014.. Dec – 2010 The e-district pilot project rolled in Kannur with 23 certificates E-District pilot Launch In Kannur E-District pilot Launch In Palakkad Mar -2011 The e-district pilot project rolled in Kannur with 23 certificates Start of E-District State-wide rollout Dec-2012 The e-district State-wide rollout launched in Pathanamthitta New Brand Identity E-District State-wide rollout completion Mar-2013 Completed the rollout of certificate services in the remaining 12 districts Launch of e-District Public Portal Oct-2013 E-District Public Portal launched with facilities to apply for e-services from home Nov-2014 1 Crore Transactions expected under Certificates services

e - District Action Plan – 2014-’15 Introduction of online Public Grievance Redressal facilities in all District Collectorates by mid of Aug. 2014 Introduction of online Right To Information (RTI) services in all District Collectorates, Village & Taluk Offices by end of Aug. 2014 Introduction of Revenue Court Cases Services in Thalasseri RDO office on a pilot basis by Aug. 2014 and State-Wide roll out by Sept-2014 Introduction of more Revenue Certificates such as Non Creamy Layer Certificates etc. by Jan ‘2015

Cloud Infrastructure

Cloud Infrastructure Server Farm area utilization in SDC Departmental hardware purchase can be stopped Management will be by DCO rather than various vendors. Power and Cooling cost can be reduced. Underutilized servers can be monitored and utilized properly. Various Platform can be accommodated in the Cloud architecture.

e - Procurement

e-procurement E-Payment statistics on 31st May 2014: Project launched on 07-12-2011 e-Payment module integrated on 17-04-2013 Adoption statistics on 31st May 2014: Govt. Organization: 42 PSUs: 87 Live bidders: 7,548 E-Payment statistics on 31st May 2014: Total EMD refunded automatically: Rs. 136 crores

Online tender growth status

Way Forward Separate Bidder registration, pre & post tendering modules Payment Gateway integration RTGS integration Direct integration with multiple banks for internet banking To lower adoption threshold to Rs. 5 lakhs Separate Bidder registration, pre & post tendering modules Standardization of bidding documents for departments Integration with Aadhaar/ PAN database for bidder authentication

e - Office

e-Office – current status Rolled out in Finance dept, IT dept and Industries dept Rolled out at Kerala State IT Mission inclusive of migrating data from legacy system Rollout to 17 Secretariat depts planned in Phase 1 by October Rollout to 26 other Secretariat depts planned in Phase 2 by end this year Rollout to selected District Collectorates this year

Way Forward Rollout to field depts in phased manner Implementation at Department Directors first (Forest Headquarters, Transport Commissionerate, Treasury Directorate etc… ) Implementation at District and lower levels Implement at District Collectorates/ Sub collector offices Implementation at autonomous organizations and universities coming forward – Kerala Finance Corporation, Kerala State Council for Science, Technology and Environment etc…

Service Plus

Service Plus – current status Implemented and rolled out one service for Forest Department Implemented two services for Excise Department Two services for Store Purchase Department – work in progress Study and Service Definer Guide preparation for 40 services across 10 departments – work in progress Project Monitoring Unit being set up for implementation with NIC as implementing agency

Focus on departments that are not already online yet Way Forward Services coming under Right to Service Act to be brought online in Service Plus Focus on departments that are not already online yet Integrate with Government state portal for online services

Identify vulnerabilities in the web applications, web servers. CERT - Kerala Identify vulnerabilities in the web applications, web servers. Pro-actively intimate the departments. Suggest corrective measures. Conduct training and awareness sessions. Response to events and restoration.

Total no. of defaced websites Total no. of defaced websites Defacement Statistics The following table shows the website defacement statistics during the period 2013 & 2014. Website defacement statistics-2013 Website defacement statistics-2014 Total no. of defaced websites 82 Total no. of defaced websites 8

Future Plans Learning Management System Reduce the probability of successful attacks and lower the risk of consequential damage. Security awareness through seminars and presentations in different IT events. Periodical Auditing of the Website/Applications hosted at SDC. Migration of websites hosted at Foreign countries to India

Thank You