Delivering World Class Student Experience & Service

Delivering Quality Student Experience & Service Ask Us Catalyst for change - Institutional restructure Establishing a vision for student service quality - focus on 4 pillars Sharing the vision – staff inclusion & ownership Promoting the value of student services in relation to student (customer) experience and direct impact on attraction, retention and academic outcomes

Student Experience and Service Transformation Journey Shared student learning & service spaces Students at the centre of new campus planning developments Input Development Recognition PEOPLE TECHNOLOGY SPACE EVALUATION Vision is to enable quality learning and student experience at the University of Tasmania through the provision of quality service and outstanding services Digital Strategy Analytics CRM Student Systems Listen to student voice Multiple channels Communicate outcomes