Application Specific Hosting Services: A Case Study with John Burson Controller at Architecture + “I’m going to take a couple of minutes today to talk about the Application Specific Hosting business model and how it may be appropriate for some organizations. Joining me today is John Burson, Controller at Architecture Plus which is based in Monroe Louisiana. John is going to share with you his experience in moving from hosting his own Deltek software to outsourcing that function. Copyright 2009 TBS, LLC

Application Specific Hosting Your software is hosted off-site by a third party You retain ownership and control of your software You select who you want to consult on your software You receive support directly from your software vendor First, just a bit of background on the subject of Application Specific Hosting. Application Specific Hosting is not the same as ASP or Subscription software solutions. “ (expand on what the concept of Application Specific Hosting is – and how it differs from ASP – and how the people that host the software specialize in hosting that particular software) Copyright 2009 TBS, LLC

John Burson – Controller at Architecture + Headquarters in Monroe, Louisiana Architecture/Interiors Civil Engineering Structural Engineering Construction Administration Founded in 1971 with merger of Johns and Neel, Architects and Rivers and Heuer, Architects 45 employees Approximately 6 to 10 working remotely at given time John to present this slide Controller since July, 1980 nearly 29 years Attended all Harper & Shuman and Deltek conferences since 1980 except two. Commercial Retail- Mall, Department Stores, Lifestyle Centers Revenue in 25 – 30 states annually. 40 to 63 employees – Current 45 employees in 3 states. Arkansas, Texas, Louisiana Began with Harper and Shuman CFMS Computer Based Financial Management System in 1980 which evolved into a DOS based PC computer application. CFMS to Advantage Advantage to Vision Copyright 2008. TBS, LLC

Our evolving application hosting experience First encountered Deltek® in 1998 through their acquisition of Harper and Shuman Initially utilized Deltek Advantage in-house Purchased Vision upgrade in 2002 Installed Vision upgrade in July 2004 off-site on dedicated Aplus.net server Positive: Allowed for remote access Negative: Difficult to secure 2005 purchased and installed a HP server and began running Vision in-house Positive: Easier to secure Negative: No remote access, Maintenance John to present this slide Aplus.net dedicated server cost $1,700 initial plus $410 per month=$2,454 or $4,153 first 6 months. First Problem: 6/15/04 Server caught SOBER VIRUS and was suspended for AUP/TOS violations Port scans coming from our server. Added AVG virus protection Second Problem: Server high jacked in Germany and loaded with Music CD’s and Movie DVD’s with German subtitles. Added Cisco PIX $2,400 plus $200 per month. Smart backup setup $100 plus $20.00/mo Feb. 2005 upgraded in-house servers to rack system and purchased server from Deltek $7,821. Asked Rich Bailey why Deltek didn’t provide server service. Where was TBS at that time? Cancelled dedicated server in April, 2005 Added Deltek “Premium Support” for server at $5,000 annual fee. Remote employees could no longer access server on intranet. Back to Faxing timesheets. Deltek maintained software upgrades remotely as part of “Premium Support” Copyright 2008. TBS, LLC

Our final switch Looking to have a system that was Easier to maintain More secure data and system backups Free up our internal IT resource Allow remote workers to have secure access Have similar or lower cost of ownership/operation Met TBS at Deltek Insight 2007 – Las Vegas John to present this slide June, 2007 opened branch office in Dallas, TX. Needed remote access. One employee married, moved to Oklahoma. Continued to work remotely. Needed access to accounting data base and time sheet. Still had employees in Arkansas FAX timesheets for entry into system by accounting staff. May, 2007 Met TBS at Deltek Insight 2007 – Las Vegas. Attended breakout session presented by Jay. From my experience with dedicated servers, I knew TBS would be a perfect solution to our need for remote access and solve our server maintenance problems. Copyright 2008. TBS, LLC

Working with the TBS Hosted Solution Up and running in one day Plus: Our Architecture + IT personnel are free to focus on supporting our CADD applications The system is secure The software is always up to date Hardware versus hosting costs are comparable Total cost of ownership is lower John to present this slide TBS cost to Architecture+ is around 75 cents per employee per work day. A real good value for the service provided.. Copyright 2008. TBS, LLC

Why Application Specific Hosting? On-Site Systems Require Hardware Investment Security / Firewall Servers Annual Maintenance Hardware Operating Systems Back Up Systems Deltek Patches & Upgrades IT Resources Hosted System Included Security Included Redundant Servers Hardware & Operating System Maintenance Automated & Encrypted Automatically Applied 24 Hour Support Control User Access within Applications (only) (Note to Joe: Here I would anticipate that you could expand on this line by line comparing and contrasting the two models – I changed the layout somewhat to make it clearer that this is a direct comparison of two business models) Copyright 2009 TBS, LLC

General Benefits of Application Specific Hosting Software ownership Frees up internal resources Speed 24-hour, specialized support Ease of implementation Tried and tested implementation templates Secure remote access Constant and secure data back-up Software that is always current A scalable solution Power savings / lower carbon footprint Option to host in your own facility Greater ROI – Lower on-site infrastructure and support costs I have already touched on a couple of these points, but when companies evaluate Application Specific Hosting, they are generally looking to derive some or all of these types of benefits. Copyright 2009 TBS, LLC

TBS Solutions Deltek Hosting Partner – 4+ years Focused on Deltek – Deltek Background Class A Data Center(s) Nodes on the Internet Providing Hosting to approximately 400 Deltek clients Over 13,000 Users Everyday All sizes (10 – 3,500 employees) The Deltek Partner’s Partner Supporting Multiple IT Service Providers & CPA Firms Copyright 2009 TBS, LLC

Enterprise Class Deltek Hosting Services Deltek Time & Expense – over 10k users GCS Premier – Windows & Mac Accessible Costpoint – Windows & Mac Accessible Cognos Vision EPM Automated Encrypted Backups Copyright 2009 TBS, LLC

TBS Technical Specifications Class A Data Center(s) Low Latency / High Bandwidth Network Multi-factor Authentication Access to Facility Cisco Powered Network Security Hardware Based Encryption Intrusion Detection Multi-layer Security Hardware IBM, Sun, Cisco Xenon Multicore Servers (16/32 GB RAM) Copyright 2009 TBS, LLC

Deltek Access - Anywhere / Anytime Software Ownership without the IT Investment Increased Security Maximize your Return On Investment (ROI) Zero Hardware Investment Immediate Access Predictable and Affordable Cost Model Work from home or your favorite coffee shop Copyright 2009 TBS, LLC

Thank You Jay Ethridge 703-444-6562 x301 jay.ethridge@tbs-llc.com www.tbs-llc.com Joe Jezior 703-444-6562 x302 joe.jezior@tbs-llc.com www.tbs-llc.com John Burson, Controller Architecture + APC 300 Washington St., Ste. 400 Monroe, LA 71201 318-387-2800 Office 318-327-7625 Office Direct 318-372-1232 Cell jmburson@hotmail.com www.archplus.com Architecture+ website www.s3psinc.com for model spreadsheet templates for Design Firm Financial Planning and Control Copyright 2009 TBS, LLC