Supporting Doctors from Different Backgrounds Dr Julia Whiteman Dean of Postgraduate Medicine North West London

Supporting safe transition for internationally educated health professionals (IEHP) working in the NHS in London

Challenges: Enabling the rich diversity of backgrounds of doctors and other health professionals to deliver high quality health care…… …..in a rich diversity of settings Cultural awareness including professional culture Colleagues appreciating cultural differences Clinical experience and capability Understanding of the complexity of the NHS @NHS_HealthEdEng

Challenges: Communication Appreciation of communication complexities Linguistic and language Non-verbal communication Norms may be both explicit (stated rules) or implicit (‘that’s just what we do’) NB GMP include both @NHS_HealthEdEng

Process of Communication Sender and receiver each have their own norms. @NHS_HealthEdEng

Intent and effect may differ Intent may be misread – notably when non-native speakers transfer patterns of interaction from first language Source of ‘interference’ may not be recognised Causes of breakdown may be complex: Language Non-verbal behaviour Cultural values Concepts of professionalism Ethnocentric position – reasons may be generalised –attributed to ‘language barrier’, attitude, lack of competence @NHS_HealthEdEng

Sociolinguistic aspects Informed by culture – deviation from norm may be more harshly judged than language errors (Wolfson 2002) Para-linguistic: pace, volume of speech, ‘noises’ Extra-linguistic: body language, personal space, gesture, touch Interactional style: formality, directness, content (extent and perceived relevance) structure or lack of Conversational norms: turn-taking, interruption, use of silence Wolfson N. Rules of speaking. In: Richards JC and Schmidt RW, eds. Language and Communication. Harlow, Essex: Addison Wesley Longman 1983:61–87 @NHS_HealthEdEng

Influence of Culture Cultural values Usually acquired through early socialisation Deeply held and often out of awareness Resistant to change (Hall 1997) Inform behaviour and expectations of others Determine what is considered polite, friendly, humorous, taboo, empathetic etc in communication Hall, Edward T. Beyond Culture, Anchor Books 1997 @NHS_HealthEdEng

Approaches to support  Develop a repertoire of approaches: Recognise differences in learning needs in UK graduates Teach communication in context Not just ‘how’ and ‘what’ – emphasise / explore the ‘why’ Involve professionals from a variety of backgrounds Soaps @NHS_HealthEdEng

The challenge for educators   Recognise that this is difficult Seek supervision support and development – including E&D Reflect on own assumptions @NHS_HealthEdEng

Encourage trainees from different backgrounds to: Become familiar with professional expectations of performance Recognise the implicit cultural values underpinning this – and how they may differ from own Understand the form and style of communication expected in a given situation   Consciously decode and reflect on a ranges of written and verbal interactions: the good and the less good @NHS_HealthEdEng

Other enablers Flexing induction programmes to meet need Managing expectations on both sides Social integration Allow time - acquiring new skills may require ‘unlearning’ of old patterns

Further support London Professional Support Unit Internationally Educated Health Professionals http://www.lpmde.ac.uk/professional-development/iehp @NHS_HealthEdEng