Prepared for Benchmarking Roundtable Knowledge Management Strategy (Improvement and Innovation through Knowledge) Prepared for Benchmarking Roundtable 17 March 2011 Seana Nkhahle

The problem Ineffective support efforts Culture of hierarchy and bureaucracy silos rule, knowledge is power Technical skills deficits where is talent sitting? Where is it going? Lack of experience high turnover, instability Low morale, trust and motivation leadership Ineffective support efforts (regulation, technical support, intervention)

Culture of knowledge sharing The problem Culture of hierarchy and bureaucracy silos rule, knowledge is power Technical skills deficits where is talent going? Lack of experience high turnover, instability Low morale, trust and motivation leadership Culture of knowledge sharing (capacity to learn)

Some Key Principles Many Knowledge Management definitions Key idea in knowledge era Expandable resource Make organisation intelligent and responsive All workers are knowledge workers Connections more than collections Institutional practice not structure Tool not a function Must produce energy, innovation, change

Key Objective KM as critical strategic resource To improve service delivery and performance of local government by building the collective and individual skills and capacity of municipal practitioners through developing a strong culture and practice of peer learning and knowledge sharing across local government and its stakeholders KM as critical strategic resource “Leading and learning is one of 4 key elements of developmental local government” (Local Govt White Paper, 1998)

Peer Learning Networks / Events Research, Performance Reviews, Benchmarking Knowledge Hub (Portal / Resource Centre) The effective transformation of SALGA into a learning/knowledge organisation requires each directorate and province to contribute to each of the three pillars

Peer Learning Networks / Events

Peer Learning

Peer Learning 1. Learning Networks (Communities of Practice) Facilitate forums for focused differentiated reflection for different municipal types and interests - Consolidate and support SACN - Revitalise DLN and include all districts - Establish provincial municipal learning networks - Expanded Theme/Sector Learning Networks - SALGA WG / PMA / NMA - Internal Knowledge Forum

Research, Performance Reviews, Benchmarking

Peer Learning Networks / Events HIV Aids Learning Network District Learning Network

Knowledge Hub (Portal / Resource Centre)

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