Quick Reference Guide: How to Request Accessories under Comprehensive Coverage ZEBRA TECHNOLOGIES

Comprehensive Coverage overview CONTENT Comprehensive Coverage overview How to Request Accessory Replacement under Comprehensive Coverage Accessories for Omni XT15, VH10 and WAP4 Contacts for Further Assistance

TRULY COMPREHENSIVE COVERAGE Service from the Start with Comprehensive Coverage: Goes beyond normal wear and tear Covers internal and external components damaged through accidental breakage Now extends to select accessories that ship together with following products: Omni XT15 , VH10, WAP4 At the time an eligible product is returned to the service center for repair, we will replace missing or damaged accessories according to customer’s request

ACCESSORIES FOR OMNI XT15 Stylus short yellow – STYLUS YELLOW Stylus long grey – STYLUS GREY Tether - TETHER Stylus holder - HOLDER Screen protector – PROTECTOR Adjustable hand strap – STRAP DOUBLE LOOP Non-adjustable hand strap (recommended for use with vehicle cradle) – STRAP ELASTIC

ACCESSORIES FOR VH10 Stylus and Stylus Holder – STYLUS Screen Protector – PROTECTOR

ACCESSORIES FOR WAP4 Battery door Standard (2850 mAh battery) – BATT DOOR STD Battery door Extended (4680 mAh battery) – BATT DOOR EXT End Cap Stylus – END CAP STYLUS Stylus with Tether and Holder - STYLUS Screen Protector – PROTECTOR Hand Strap with Stylus and Tether - STRAP

HOW TO REQUEST ACCESSORY REPLACEMNT UNDER COMPREHENSIVE COVERAGE To log a repair request for faulty equipment you should request a RMA (Return Materials Authorization) by logging a request via the RMA portal. Please note that: It is not possible to request stand-alone accessory replacement Accessories will only be replaced if specifically requested when logging a faulty unit: It is not mandatory to return damaged accessories when sending in unit for repair.

HOW TO REQUEST ACCESSORY REPLACEMNT VIA THE RMA PORTAL Go to the RMA portal: www.zebra.com/rma-emea Click on Request Repair (note: new users must first register) Select Problem Area Select Problem Description In Additional Problem Description field: Type CP: STYLUS YELLOW / STYLUS GREY / TETHER / HOLDER / PROTECTOR / STRAP DOUBLE LOOP / STRAP ELASTIC for Omni XT15 Example – CP: STYLUS YELLOW Or CP: STYLUS / PROTECTOR for VH10 Example – CP: PROTECTOR CP: BATT DOOR STD / BATT DOOR EXT / END CAP STYLUS / STYLUS / PROTECTOR / STRAP for WAP4 Example – CP: BATT DOOR EXT

EXAMPLE OF HOW ACCESSORY REPLACEMENT REQUESTS SHOULD BE LOGGED VIA THE ONLINE RMA PORTAL FORM

FURTHER ASSISTANCE For further information on Comprehensive Coverage or assistance with support requests, please contact: Customer Interaction Centre: Admin_rma@zebra.com For Telephone Support Contact numbers please go to: www.zebra.com/rma-emea

THANK YOU…