The European CAF external feedback procedure - Webinar Lessons learned 9th March 2017 WEBINAR

Invite the 40 efaq to the webinar 9/3/2017 HOW Belgium prepare the WEBINAR ON The European CAF external feedback procedure Invite the 40 efaq to the webinar 9/3/2017 28/2/2017 meeting plan in order to coordinate and prepare the webinar Sent the questionnaire of IT, AT, PT, BE in order to have a complete overview Facts no responds, meeting canceled Why? Because some efaq were trained 10 years ago, only 15 PEF deliver 9th March 2017 WEBINAR

Lessons learned Need to use all the information from the webinar to launch a marketing campaing for CAF 2016, motivate the CAF users to launch a PEF Strengths motivation of IT and other countries, need to privatise the PEF and ask price for this and weaknesses no support and motivation of the efaq colleagues, other priorities Presentation of the powerpoint after visit 9th March 2017 WEBINAR

FOCUS FOLLOWING THE SITE VISIT(Belgium) PEF standard works Further development needed for belgium Problems observed: areas to be improved FOLLOWING THE SITE VISIT(Belgium)

WEBINAR The European CAF External Feedback Procedure After site visit 9th March 2017

Agenda Report sent to who? Score on eipa website? Quality check - Questionnaire? Meeting with assessors

Participants: MS= 6 ( AT, BE, PL, PT, SL, IT) EE and HU no PEF Who receive report? Direction board of the organization Questions: - Do we need to publish report and which form? To Whom? What will be the added value? - Is it interesting to encode the score on the EIPA website? 9th March 2017 WEBINAR

Evaluation system give visibility to best coordinators. 2. Quality check National PEF organizer check quality of report, respect deadline, opinion/recommendations - decision award of ECU Label. 6 questions: Motivation, Satisfaction by National CAF RC, procedure management, site visit, fr, General satisfaction Questionnaire coordinator : Leadership, Team management, Skills, Behaviour, Relation with the adm Feedback report assessor focuses: Behavior in the team, during the on site visit, Assessment skills, Contribution to the feedback report Evaluation system give visibility to best coordinators. Question: Do we need every 2 years on European level a check about the clear and exhausitive writing, coherence of scoring, added value provided?   9th March 2017 WEBINAR

1.EFAC’s training The EU standard programme is adopted by all MS Training for responsible/leading/coordinator and focus on specific content using best and worst practices (Italy, Poland) Proposal of integration of EFAC’s training with a specific training for responsible/leading/coordinator and with focus on some topics (feedback report, art of interviewing and questioning) 9th March 2017 WEBINAR

1.EFAC’s training The EU standard programme is adopted by all MS Training for responsible/leading/coordinator and focus on specific content using best and worst practices (Italy, Poland) Proposal of integration of EFAC’s training with a specific training for responsible/leading/coordinator and with focus on some topics (feedback report, art of interviewing and questioning) 9th March 2017 WEBINAR

3. Meeting with Assessors – development skills 1) Interview management CAF project manager 2) CAF-process, planning, implementation of actions 3) Interview 1-3 external stakholder principles excellence 4) Inspection of selected QM instruments 5) Guided tour through the organization 6) Free tour of the organization and inquiry of 2 to 6 employees 7) Final feedback by the CAFFEX to the top management and quality manager Questions: Which behavior, skills and value must we develop with the external assessor? 9th March 2017 WEBINAR

Belgium need a PEF Promotion Promotion strategy: target group, seminars, meetings are related with the CAF diffusion. PEF now free of charge for participants but in the future why no with a price CAF users event and quality event are motors! 9th March 2017 WEBINAR

PEF Preparation agenda, number of interviews depends on the efaq minimum 3 (CEO, quality manager, caf project manager) max 6 (personnel, stake holder, caf actor) Questions (general satisfaction, added value of caf for the organisation, documents, facts, any additional items) Site visit management 9th March 2017 WEBINAR Clarification and adaptation of some questions (criteria 8) to the organization

9th March 2017 WEBINAR