EM101 - Overview of Enrollment Management An overview of the Division of Enrollment Management and department functions

Division of Enrollment Management Mission Statement To contribute to the mission of the University by harmonizing all essential operations that support student affinity to the University and to support the academic enterprise in meeting the institutional enrollment goals. Vision Statement To be known as a premier institution delivering exemplary customer service to all we serve. Core Values First class team driven by mission, goals and mutual respect. Personal best – do it right and do it now – quality work, quickly done. Positive and effective communication (honest and straight forward with each other and those we serve). We will make a difference with all we serve and we will help all students reach their full potential and possibilities. We will listen to all our students, faculty and staff – we will have the courage to change what needs to be changed, whether it is behavior, rules, regulations or processes.

Enrollment Management Division of Enrollment Management: Office of Admissions, Student Financial Aid, Registrar, Communication Center, and ENLACE Enrollment Management Admissions Financial Aid Registration ENLACE Communication Center

Division Offices and Basic Functions Office of the Vice President The VP has overall responsibility for the division and has executive direction from the Provost and President of the University as to goals and priorities. Admissions The Office of Admissions is responsible for recruiting and admitting new students to UNM. This includes both domestic and international new freshmen, transfers, non-degree, and graduate students. Student Financial Aid The Office of Financial Aid delivers federal, state, and institutional need-based funds to all levels of students as well as merit aid awarded through the Scholarship Office. The student employment process is also administered through the Financial Aid Office. Registrar The Office of the Registrar is responsible for student academic records, course scheduling and classroom space management, registration processes, and student information and data reporting. Communication Center The Communication Center is the centralized contact point for all customer service inquiries. Communication is conducted through virtual chat, telephone, email, and outbound calling campaigns. ENLACE ENgaging LAtino Communities for Education - The goal of ENLACE is to improve academic success of Latino and other students through a number of community and school-based initiatives focused on improving retention and graduation rates at all levels.

This Pathway illustrates the journey a student must make to enroll and graduate. The shaded circles represent key components of the Enrollment Management Division.