School Nurses and young carers update Virgin Care School Nurses and young carers update

Achievements to date Overarching carers strategy and at service level Carers Club Training Restructure outcomes Awareness Carers Club www.carersclub.org is our dedicated website for all carers to help pick out information and that’s relevant to them as well as keep them up to date with news and partner offerings. 18k unique visits New role to help build platform Re- focus on storytelling and community to include young carers Plans for Carers Week Potentially partnering with company wide colleague volunteering work to help shape futures for young carers We ensure we offer training opportunities to our colleagues around carer awareness. New awareness training each year on Carers Rights Day which has young carer specifics Monthly update on carers and carers and Carers Club progress in our internal comms newsletter Areas of external awareness raising with teachers and families - recent work with Children’s Society Carers in Focus Partnerships We’ve restructured internally with focus on regions, meaning that our children’s service managers are covering a broader area of services to include therapies too – school nursing, specialised school nursing, speech and language therapists, occupational therapy, physiotherapists and immunisations. This will give us more opportunity to uncover young carers in different areas of service and will increase the coverage of our carers leads who are in these areas. Internally and within Carers Club comms we often join forces with external campaigns to help highlight carers, their positive impact on the NHS, the negative impact on their lives : We've recently supported Children of Alcoholics week and National Young Carers Day. Invite Hazel Croft to speak about the work she did in Surrey schools : School s presentations and newsletters. We're also trialling carer identification cards in Farnham Hospital

Next steps 1 Feel the difference corporate objective; every team, service or department across Virgin Care has their own Feel the difference customer service objective set by Mar ‘16 and delivered by Dec ’16. Puts customer service front and centre of business as usual. Surrey Community Care and Rehabilitation Services FTD objective is to ensure that all patients and carers/relatives have the necessary information about their discharge process and what will happen and who to contact on discharge – impact on young carers. 2 The final action plan for your Surrey wide Young Carers Strategy linking to our pathway has been signed off by Business Unit heads and the process to embed will now begin. A report on activities to be included in quarterly CCG reporting and fed back to Surrey Young Carers Strategy Group. 3 Exploring virtual school drop in sessions (like Chat Health); so we can allow digital experiences to grow giving us a bigger insight to uncovered young carers – we’re looking in to this as a region combination of Surrey, Devon and Wiltshire