2017 Hospital Quality Goals Transform Culture Increase AHRQ Overall Perception of Safety score by 1% Infection Rate Reduce central line infection rate and Foley catheter associated urinary tract infection rate by 3% Sepsis Index Decrease Sepsis mortality O/E index and length-of-stay O/E index by 5% Handwashing Achieve 85% handwashing compliance on pilot units Patient Satisfaction Increase HCAHPS RN Communication (2%), MD Communication (1%), Quietness (1%) and Cleanliness (3%) Our progress

2017 UF Health Quality Goals Reduce Variation Reduce All-cause Readmission Rate by 3% Reduce Sepsis LOS/Mortality by 5% Increase Value Reduce LOS O/E by 2% Transform Our Culture Increase PSR Reporting by 5% Decrease Serious Safety Event Rate by 20% Zero Harm Reduce Mortality O/E by 3% Reduce CLABSI/CAUTI Rate by 3% Perfect Patient Experience Increase RN Communication by 2% Increase MD Communication by 1% Increase Quietness by 1% Increase Cleanliness by 3% Quality Job #1

2017 UF Health Quality Goals Reduce Variation Reduce All-cause Readmission Rate by 3% Reduce Sepsis LOS/Mortality by 5% Increase Value Reduce LOS O/E by 2% Transform Our Culture Increase PSR Reporting by 5% Decrease Serious Safety Event Rate by 20% Zero Harm Reduce Mortality O/E by 3% Reduce CLABSI/CAUTI Rate by 3% Perfect Patient Experience Increase RN Communication by 2% Increase MD Communication by 1% Increase Quietness by 1% Increase Cleanliness by 3% Quality Job #1 * Hospital Goals