Integrated Warehouse Management for Sage X3 FAQs

Contents Sage X3 Compatibility Training The Datalinx Academy and Knowledge Bank Installation and Implementation Support Help Desk Software Downloads and Documentation Service Packs, Patches and Hot Fixes

The only ISV Rockstar Certified inventory and warehouse management system embedded within Sage X3. …all other systems are interfaced and do not work in real time and with live Sage X3 data.

Sage X3 Compatibility On Premise, Private and Public Cloud: The application can be deployed both on premise and within a Private Cloud environment. The product technology uses current development tools and hardware and therefore may be deployed on the Private Cloud, as part of the Rockstar ISV partnership with Sage. Compatible with: V6.5 patch 20 and above V7 Update 8 V7 Update 9 Version 11

Training The training needed to provide you with the skills to install the Datalinx WHM X3 application is provide by Datalinx either in person (currently UK based courses only) or online through the Datalinx Academy. www.datalinxacademy.com

The Datalinx Academy and Knowledge Centre Online resource providing installation and system configuration training for Datalinx partners. It also functions as an online guide on how to install and configure WHM X3 with videos and written step-by-step instructions that partners can follow when installing WHM X3 on a customer site. www.datalinxacademy.com

Installation and Implementation Sage Business Partners: Due to the global nature of Sage X3 customers Datalinx prefer, where possible for Sage Business Partners working in local time zones to install and provide 1st line support of the WHM X3 product. Installation Training: Online courses, supporting documentation and videos are provided through the online Datalinx Academy Complex Installations: If additional services are required for more complex installations Datalinx is able to provide this by agreement.

Installation and Implementation To install Warehouse Manager X3 you will need: To review and complete the pre-requisites document A copy of the software (compatible with customers specific version of Sage X3) Datalinx license key (provided during the installation process) To request a copy of the latest software, please email: enquiries@datalinx.co.uk Having downloaded the software you will complete the installation using the WHM X3 toolbox which will enable you to setup and configure the system locally. How to Guides: These can be found on the Datalinx Academy www.datalinxacademy.com where you can access written and video tutorials which will guide you through a complete system installation.

Support Help Desk Step 1: We ask that support requests are 1st reviewed by the local Sage Business Partner. Step 2: If additional support is required or of a more complex nature we ask that this is passed to Datalinx by the Sage Business Partner. Step 3: For some more complex sites, by agreement we can liaise direct with the end user but will always update the local Sage Business Partner. Datalinx Support Team: We have a dedicated team of in-house Datalinx personnel based in the UK. Contact details: supportx3@datalinx.co.uk

Software Downloads & Documentation To request a copy of the WHM X3 software please email: enquiries@datalinx.co.uk All current documentation, guides, site pre-requisite information and technical bulletins are available to download from the Datalinx Academy: www.datalinxacademy.com To request a login please email: enquiries@datalinx.co.uk

Service Packs, Patches and Hotfixes Technical bulletins and technical support communications provide updated information for our accredited partners. New software releases and patches are communicated by email to relevant Sage personnel, Sage Business Partners and directly to end users and provide and overview of the release, details of any fixes (if relevant), as well as instructions and procedures on how to upgrade. PDF copies of Technical Bulletins and details of software releases can be accessed via the Datalinx Academy. www.datalinxacademy.com Sage compatible versions: Datalinx will release compatible versions in line with the Sage release program for Sage X3.

Contact us enquiries@datalinx.co.uk Linx House, Ladycross Park, Hollow Lane, Dormansland, Surrey, RH7 6PB, UK +44 (0)1342 324469 www.datalinx.co.uk www.datalinxacademy.com @datalinxltd