Servpro of Anywhere, GA

Our Services Water Damage Restoration Mold Damage Mitigation Fire/Smoke Damage Restoration Deodorization Contents Cleaning & Deodorization Emergency Board-up & Tarping Services 24/7 365 Days a Year Our Services

SERVPRO Response Guarantee Fact: Many losses can be dramatically reduced with fast and effective response 1 4 8 Within one (1) hour from notification you will be contacted to arrange for services. We are on site within four (4) hours of loss notification Within eight (8) business hours you will receive a verbal briefing on the initial scope of the loss SERVPRO Response Guarantee

SERVPRO National Accounts Partnering with insurance companies across the country to provide superior service.

National Account Agreements Mr. Independent Agency

What is a national account? A national account is an agreement between SERVPRO Industries and an insurance company that names SERVPRO as the preferred vendor and details how a water or fire claim will be handled. Each company has specific requirements for service and pricing that SERVPRO agrees to uphold.

Qualifying Each SERVPRO franchise must qualify to participate in the National Accounts program. All SERVPRO job files are internally audited under a strict checks and balance system while the claim is ongoing until completion.

Examples of Qualifications: Franchise must have insurance coverage as required by SERVPRO license agreement Franchise must be in good financial standing Franchise must perform background checks on all employees

Qualifications All personnel must be uniformed and wear photo ID’s All service vehicles are to be properly painted and decaled EPA Lead Safe Certified All technicians are IICRC Certified

How are claims received? Homeowner Agent Adjuster SERVPRO Call Center (Claims sent from the Call Center will be dispatched by zip code.) The same guidelines will be applied regardless of how the claim is sent.

Benefits of referring directly: Faster service. By calling us directly we can contact your homeowner immediately to arrange for emergency services. Less channels your homeowner has to go through. The sooner we get there the sooner we can minimize the damage. Valuable relationship with your local SERVPRO. You know which SERVPRO will be handling the claim You know who to call with questions/concerns

Companies

Examples of different company requirements: The Emergency Service Limit for Allied claims is $1500. For Chubb it is $7500. Mercury does not allow us to do repairs. Most other companies allow it with adjuster approval. State Auto wants us to collect the deductible. For Hartford claims we have to contact the adjuster first.

What this means to you: Prompt, efficient and consistent service. Your homeowner will be reassured knowing that both the agent AND the insurance company are referring the same vendor. No extra work on your part. You can simply give your homeowner our 24 hour number and we will call them to schedule the job.

SERVPRO of Anywhere (100) 555-5555 Fire & Water-Cleanup & Restoration 24 Hour Emergency Service Like it never even happened.™