High Impact Leadership Session D3 & E3 This presenter has nothing to disclose High Impact Leadership Basic Slide Set

IHI Triple AIM: Success is Leadership Dependent Population Health Experience of Care Per Capita Cost

A useful definition… Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal Kevin Kruse Kevin Kruse Forbes.com What is Leadership April 9, 2013

High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs Swensen S, Pugh M, McMullan C, Kabcenell A. High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs. Cambridge, MA: Institute for Healthcare Improvement; 2013. Available on www.ihi.org.

IHI High-Impact Leadership Framework Where Leaders Focus Efforts Swensen S, Pugh M, McMullan C, Kabcenell A. High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs. Cambridge, MA: Institute for Healthcare Improvement; 2013. Available on www.ihi.org.

High-Impact Leadership Behaviors What leaders do to make a difference Swensen, Pugh, McMullan, Kabcenell. High-Impact Leadership: Improve Care, Improve the Health of Populations & Reduce Costs. Institute for Healthcare Improvement; 2013. Available: www.ihi.org.

New Mental Models Reshape Improvement Efforts Client Satisfaction driven by being nice Improvement projects are in addition to the daily work Manage to my budget/funding Common Thinking Client satisfaction driven by engagement of clients and families Improvement is part of daily work of everyone Seek to continuously reduce per unit operating costs New Mental Models

Changing the Way We Think About Patients and Families What’s the Matter? What matters to you?

IHI High-Impact Leadership Framework Swensen S, Pugh M, McMullan C, Kabcenell A. High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs. Cambridge, MA: Institute for Healthcare Improvement; 2013. Available on www.ihi.org.

Driver Diagrams: Useful Leadership Planning Tools Board adopted Aims, Measures and Vision Transparent Cascading Scorecards of Linked measures Systematic Leadership review of Results and efforts Role model patient and family engagement in rounds Create Vision & Build Will Leadership Engagement and Attention Engaging with staff on removing barriers and improving process Give the data a human face Promote Transparency Bring patients and families into all improvement meetings Posting of patient harm results on units

AIM/Project:________________________________ Focus for Leaders What will you do to ensure that people and the community are at the center—both engaged and well-served? What will you say and do to convey the vision and increase the desire for change? What leadership and improvement capabilities must be devoted and applied to make this effort an success? How will you assure that the effort drives to results, with a sound plan and the right leaders, coordination, and tracking? How would you describe the desired organizational culture and what are the leadership behaviors and actions required to support this effort What engagement and cooperation across boundaries might be required to assure success? How will you lead this?