Enterprise Content Management from Microsoft John Rutledge Solution Specialist - Collaboration Microsoft Canada

The Perfect Storm YOU? The Perfect Storm Demand for Collaboration and Rich Content Regulatory Demand for Transparency YOU? Security, Data Privacy & IP Protection Explosive Growth in Content

Microsoft’s Vision for User-Centric ECM Two key challenges: (1) Participation: getting IWs to engage… and (2) dealing with the evolving nature of the content that needs to be managed Natural, transparent processes Hide as much process as possible from the user Simple, intuitive processes When the user has to be engaged, make the experience as rich, intuitive and simple as possible Reward user participation Users must be able to see the benefit of their participation : Easier discovery Better information Reuse Sharing

ECM Impact Scope Is Growing Only 20% of data is held in structured systems 80% of data is therefore held in unstructured systems 90% of unstructured data is also unmanaged ** Build Slide ** Source: Doculabs Conservative estimates put data growth at 36% per year Content types and “new media” are proliferating and gaining uptake with a lack of governance Discovery demands are increasing in number and scope

Information Management: The Current Reality A conservative failure rate estimate of ECM technologies within large organizations is 50% Source: Doculabs 27% of ECM users are highly disappointed in their ECM implementations Source : Jupiter Research The annual cost of an inability to find information is approximately $5.3 million per thousand Information Workers Source: Verus - Windows Live Enterprise Search, Dec 2006; IDC - Content Technologies Study, 2004–2005; Forrester - The Forrester Wave™: Enterprise Search Platforms, Q2 2006 (38335), June 13, 2006

Enterprise Wide ECM Expand Scope from ECM to Information Management What information does not need to be managed Certain information is worthy of being classified as a "record" and other information can remain unmanaged? All information is discoverable thus all information must be treated as records How do you manage: Wikis, Blogs, RSS, Instant Messaging, File Shares, Desktops, mobile devices, video, offline, outside the firewall activity… Excel Services as content management tool Information Rights Management Shift from ECM applications to Information Management infrastructure required for enterprise ECM success

Enterprise Wide ECM End-user out perspective required Do we expect end-user to adapt to the system or should the system adapt to the end-user? Balance between Empowerment vs. Control Seamless integration of document lifecycle making it easy for end-user to participate Familiar experience that is natural to the way people work today Common set of tools for users across information management applications

Microsoft “ECM for the Masses” Turn information and collaboration into knowledge and action Traditional ECM Next generation ECM User Participation Capture untapped value Manage broadening risk Many ECM vendors, very few ECM platforms Disparate systems resulting in high TCO Evolved out of specific customer, industry or standards based requirements Focus on managing a narrow set of content in a very structured way Optimized for the wrong audience Microsoft provides the tools that create the content and our customers have asked us for the tools to manage the content Microsoft has an integrated suite of client and server technologies Microsoft is uniquely positioned, has a fresh approach and a clean slate Build a platform that is extensible Focus on managing breadth of content Put the Information Worker at the center It’s easier to add features than to capture the hearts and minds of users Types of Content Reduce cost and complexity Increase participation Bring control and management to information chaos

The changing face of ECM User Experience – PC, Phone, Browser Social Networking and Collaboration Traditional Content Management Traditional Content Management Social Networking and Collaboration The Microsoft Difference Search without Content Management means everyone has access to everything Collaboration without Control results in chaos Collaboration with Information Governance results in control Social Computing with Content Management delivers business transformation A well managed SharePoint deployment delivers ECM Success It’s about people It’s about content It’s about turning content in to information and empowering people Next Generation Business Productivity Platform Not only is this a unique time in the global economy but it is also a unique time in the evolution of productivity software. Traditional content management disciplines like document management and records management are blending with collaborative content creation and social networking concepts. Layered on top of this is rich enterprise search that can mine content and metadata as well as organizational and social structures. Finally, all of this has to be surfaced through a rich and intuitive user experience that transcends the boundaries between desktop applications, rich internet applications and mobile devices. Transforming information in to knowledge, productivity and a competitive edge The world is all about content, people and people doing interesting things with the content (turning it in to actionable knowledge) We are at a collision point where devices, software interfaces, traditional content management, collaboration, social computing and search are all coming together and MS is the only vendor positioned to….. People, time and money … pick two but you can’t get all 3 Microsoft can give you all 3 (people – more of them engaged, time – business productivity improves, money – you make more or spend less) Search Delivers Engaging Information Experiences

Microsoft’s Vision for Enterprise Search Turn information into business outcomes through engaging experiences. Conversational Change how you interact with information, giving you better answers Visual Help you identify patterns and discover new insights Actionable Allow you to rapidly turn answers into outcomes

Microsoft Is in the Leaders Quadrant 5/31/2018 9:45 PM Microsoft Is in the Leaders Quadrant Enterprise Content Management Information Access Technology SOURCE: Gartner, Inc., “Magic Quadrant for Enterprise Content Management” by Karen Shegda, Toby Bell, Kenneth Chin, Mark Gilbert, Mick MacComascaigh, September 23, 2008. SOURCE: Gartner, Inc., “Magic Quadrant for Information Access Technology” by Whit Andrews & Rita Knox, September 30, 2008 The Magic Quadrant is copyrighted September 23, and 30, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report.  The Gartner report is available upon request from Microsoft. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

We’re Changing the Game Microsoft delivers on the promise of user experience and engagement Built to Engage Removes user engagement as a barrier to success ECM Striking a Balance Provide users with the flexibility they demand while retaining the control you require Search Innovative and different approach to how you find and reuse and interact with these things All about the experience you wrap around the end user **Merge in discussion about the landscape Many ECM vendors, very few ECM platforms Disparate systems resulting in high TCO Evolved out of specific customer, industry or standards based requirements Focus on managing a narrow set of content in a very structured way Optimized for the wrong audience Democratizing the Market Ensure that everyone participates through game changing ECM and Search at a fraction of the cost

Microsoft SharePoint 2010 The Business Collaboration Platform for the Enterprise and the Web Sites Connect and Empower People Cut Costs with a Unified Infrastructure Rapidly Respond to Business Needs Composites Communities Insights …think I should put this slide at the end to use after discussing the changing face of ECM and how the power of the SharePoint platform delivers the capabilities to address the new world Content Search

5/31/2018 9:45 PM © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.