Dell Office OEM & AFOLB Discussion 9/10/2018 9:48 PM Dell Office OEM & AFOLB Discussion Agenda: Office OEM AFOLB Overview: Direct & Channel Known issues Customer Experience – OOBE © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ways to purchase Office 2016 Full Packaged Product (FPP) OEM Volume Licensing Purchased from Retailers, MSFT, and resellers Preinstalled on a PC Acquired through Microsoft or Resellers Product use rights govern how products may be used and these vary by product, product version, AND by the channel through which the license was purchased. Narration There are three key ways to buy a Microsoft Office 2016 license depending on the volume of licenses your customers need. The full packaged product, or FPP, is purchased from retailers, Microsoft, and resellers like Dell. Typically one box contains one license. An OEM, or Original equipment manufacturer license, comes preinstalled on a new computer and the software is associated with the device. Volume Licensing agreements are purchased directly from Microsoft or through resellers like Dell and there are a variety of agreements to suit different types of organizations. How the products may be used are outlined in Product use rights which vary by product, product version, AND by the channel through which the license is acquired. Let’s look at these a little more in detail.

Activation for Office Late Binding (AFOLB) What is AFOLB? AFOLB is a capability that provides Dell the flexibility to fulfill Office activation keys digitally It removes the need for MPI/Activation card in the box and manual entry of 5x5 key No Changes to sales motion or royalties All Office attach upsell motion will be the same under AFOLB vs today via MPI/Activation Cards Speaker Notes There are two methods for activating Office 2016: the Activation/MPI card method and Activation for Office Late Binding (AFOLB).

AFOLB fulfillment will depend on… Since Dec. 2016, Dell started rolling out AFOLB for all OEM Office SKUs (O365, H&S, H&B, Pro) worldwide Except, Office H&B and Pro for devices sold with Windows 10 Pro Downgrade, which will be fulfilled via MPI/Activation Cards: Windows 10 Pro Standard Version (with downgrade facilitation) Windows 10 Pro N Version (with downgrade facilitation) Windows 10 Pro Simplified Chinese Language (PRC) (with downgrade facilitation) Windows 10 Pro Standard Version (VL custom image only) Windows 10 Pro N Version (VL custom image only) Windows 10 Pro Simplified Chinese Language (PRC) (VL custom image only) Speaker Notes Review the SKUs listed.

MPI/Activation Card Process AFO Late Binding ensures a simpler Office activation and a consistent experience MPI/Activation Card Process Physical card via package/box – to activate Office 365 and Office 2016, end use inputs 5x5 key AFOLB Process To activate Office, end user only has to click on the Office icon and link to their Microsoft Account (MSA)

Office OEM- Direct sales motion OEM PC Office attach requires Office pre-installation/bundling to a specific device before leaving Dell’s facilities Dell Initial Office and PC bundled together + Customers ROK Distribution is optimized for convenience for OEMs, Distributors and Resellers. OEMs first determine the hardware and software for ROK. They make those available for their OEM Distributors to order. They BIOS Lock the ROK Media to their OEM Hardware. A distributor can stock Hardware and ROK kits separately. They can also distribute ROK Kits and Hardware separately to resellers. Resellers may order ROK Kits together or separately. They can also order from more than one Distributor. They can stock what makes sense for their customers. Resellers however, MUST distribute the ROK Kit with the Hardware to the Customer.

Office OEM- Disti sales motion OEM PC Office attach requires Office pre-installation/bundling to a specific device before leaving Dell’s facilities Dell Resellers Initial Office and PC bundled together Distributor + Customers Office and PC bundled together ROK Distribution is optimized for convenience for OEMs, Distributors and Resellers. OEMs first determine the hardware and software for ROK. They make those available for their OEM Distributors to order. They BIOS Lock the ROK Media to their OEM Hardware. A distributor can stock Hardware and ROK kits separately. They can also distribute ROK Kits and Hardware separately to resellers. Resellers may order ROK Kits together or separately. They can also order from more than one Distributor. They can stock what makes sense for their customers. Resellers however, MUST distribute the ROK Kit with the Hardware to the Customer.

Disti Sales Scenario Disti XYZ purchases 100 PCs and expects to sell 30 with Office H&B; the Disti can: At the time the Disti places the order from Dell, it must select which specific devices will have the 30 OEM Office pre-installed; Office OEM attach must happen prior to the PC leaving Dell’s possessions. The Disti can’t mix and match Office OEM licenses based on reseller/customers orders. Alternatively, if the Disti will like to mix and match devices with Office, the Disti will need to purchase 30 FPP Office licenses (not OEM) and assigned after Reseller places the order Question feedback: Correct answer: Correct! The Office Home & Student 2016 license is a one-time license. Incorrect answer: Incorrect. Try again. Note to DEV Correct answer in bold.

AFOLB: Known Issues

Known Issue #1: Office H&S default Office suite activated, despite user purchased H&B or Pro Word, Excel, PowerPoint and OneNote will be the only apps immediately available for use on all new PCs using the 16.2.1 Office Pre-installation Kit currently used by Dell Fix: Activation other Office 2016 SKUs, such as H&B and Pro, Office Click to Run automatically will update Office at the earliest opportunity to install the missing apps (e.g., Outlook, Access and Publisher). The upgrade SKU requires an internet connection and must complete within 5 days for continued use of the pre-installed app features. If the 5 days have passed without applying the change, the Office Click to Run client will inform the user that an Office update is required. Dell will switch production Office bits by mid-March with final fix

Known Issue #2: User unable to activate Office AFOLB after reimaging device to Win 10 (not thru a VL Windows Activation) For customers who reimage the device with Win 10 (not Win 7 or if the reimaged machine activated with a Win 10 VL key) Fix: MS Support published an article that explains the reasons and includes a troubleshooter that automatically verifies that Office licensed linked to the Windows key on the device. Link to Support article – link

Known Issue #3: User purchased Office OEM AFOLB device but intends to downgrade to Win 7 or reimage to Win 10 VL For this scenario is critical that User activates Office 2016 AFOLB prior to downgrading and links to the MSA account Fix: Before you re-image your system the user must: First, activate your Windows Live ID and activate your Office with your Microsoft account (MSA). Then, once the Office license is tied to the MSA, then the device can be re-imaged. Finally, once the re-image is complete, sign in to the MSA and reinstall Office.

Appendix

AFO & AFO LB Known Issues - Activation/Setup AFO/AFOLB related Public contents: Try, buy, or activate Office that's pre-installed on a new computer # Issue Scenario Solution Links 1 "Sorry, couldn't set up Office" error 0xc004f200 when activating Office https://support.microsoft.com/en-us/kb/2987484 Note: This is the most common AFO issue. It occurs if customers have not activated Windows and then try to activate Office. The error dialog the customer receives links to this content(include Fix-it Troubleshooter tool). 2 OPK 16.2.1 Preinstalled image doesn't include Outlook, Access or Publisher Can’t find Outlook, Access, or Publisher apps on a new PC that included Office Note: These apps are missing from some images. Once customers activate AFO, an update will run when they start any app (or let Office update in the background) and the remaining apps will be installed. Apps missing after PBR (Push button Reset)   Update to content for above issue to document that the customer needs to go to MyAccount page to reinstall 3 Customer clicked 'Continue' but had AFO binding, closed Try, Buy, Activate dialog without choosing one https://support.microsoft.com/en-us/kb/3178041 Solution is to close the app and restart it. Check the content for more details. Office apps stop working if you close "Let's get started" screen immediately 4 Hang when redeeming Your new computer freezes while trying to redeem Office 365 or Office 2016 Solution is to close all browsers and office app, and then restart setup 5 Cannot start Office apps after Office 365 or Office 2016 activation Solution is to re-install Office from MyAccount page 6 "Let's get started" screen disappears on first start of PowerPoint https://support.microsoft.com/en-us/kb/3178038 Solution is to Open a different Office app (such as Word or Excel), and select one of the options on the "Let's get started" screen. 7 Office displays in English instead of Chinese or Serbian Solution is to change display language. Check the content for more details.

AFO Out of the Box Experience 9/10/2018 9:48 PM AFO Out of the Box Experience © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows 10 Device image with Office OEM Device Partners ship Windows 10 devices include Office 365 Home image by using Office OPK V16.x. Devices with Product offering : A 1-year subscription to Office 365 Home or Office 365 Personal (Offer will expire 6 months from Windows Activation date) A one-time purchase of Office Home & Student 2016, Office Home & Business 2016, or Office Professional 2016 for a single PC “Let’s Get started” dialog shows Activate Devices without any Product offering: Office 365 Home trial “Let’s Get started” dialog shows Try, Buy or Activate You can see more details on Try, buy, or activate Office that's pre-installed on a new computer

Click Office setup notification or open any Office app 9/10/2018 9:48 PM Click Office setup notification or open any Office app Office setup will run © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 9:48 PM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix

Moving from Activation MPI Cards to AFOLB for Office 2016 Currently activation/MPI cards are dropped in the box either at ODMs or Merge Centers. Customers receive their key inside the box, once connected they click on the Office Icon to start activation Customers then register or log into their Microsoft Account and enter in the 25 digit product key and click activate. Activation for Office Late Binding: Digital Product Keys The digital product key can be placed on an order prior to distribution to a third party. Customer will open their system, once connected to the internet they click on the Office Icon Customers then register or log into their Microsoft Account and click activate. Speaker Notes There are two methods for activating Office 2016: the Activation/MPI card method and Activation for Office Late Binding (AFOLB).