MyIT: A Road to Enhancing UNM IT Workload Visibility June 8 – 9, 2017

MyIT: Purpose & Goal Providing transparency of UNM IT’s workload and resources to business partners and (UNM IT) external and internal users Enabling UNM IT staff to better prioritize, track and manage incidents, service requests and projects Supporting the IT Advisory Boards in decision-making and prioritization of major IT initiatives Integrate with Service and Project Management tools and provide easy-to-use views into existing data and processes

MyIT: History Initially developed for IT Applications to provide transparency to Staff and Faculty for Incidents, Service Request and Projects requested through Help.UNM. Progressed in adding more comprehensive information such as Requirements, Scorecard and prioritization. Added Networks & Platforms Added Leadership and Governance We worked closely with the Service Desk and the Support CC Team (Steve, Sue and Neil) to synchronize Cherwell (Help.UNM)with MyIT

Cherwell Project Form Cherwell Service Request Incident Form

MyIT: Dashboard Service Requests and Incidents 6 Months of Data Projects 12 Months of Data Data Links to Records on the Workload Screen. Just Click on the color.

MyIT: Dashboard continued

MyIT: Dashboard continued Select by Org Code Level 3

MyIT: Dashboard – Key Performance Indicator’s (KPI’s)

MyIT: Dashboard – Key Performance Indicator’s (KPI’s)

MyIT: Permissions Who can see and do what? All Staff and Faculty have Read-Only access to all areas of the MyIT application. IT Applications, Networks & Platforms teams have Write access to all areas of the MyIT application.

MyIT: Technologies IIS Microsoft SQL Server CAS – Single Sign-on Protocol PHP Bootstrap DataTables – Tables plug-in for jQuery Highcharts – interactive JavaScript charts jQuery JavaScript

MyIT: Workload

MyIT: Workload – Filtering

MyIT: Status

MyIT: Health –Service Request and Project

MyIT: Health –Incident

MyIT: View Record – Details from Cherwell

MyIT: Request Details

MyIT: Tasks

MyIT: Requirements

MyIT: User Stories

MyIT: Initial Analysis

MyIT: Initial Analysis continued

MyIT: Business Process Flow

MyIT: Reports

MyIT: Reports continued

MyIT: Score Card

MyIT: Score Card continued

MyIT: Leadership & IT Governance ERP Leadership IT Governance Academic Administration Research Visibility

MyIT: Leadership IT Leadership :

MyIT: Leadership ERP Leadership Queue :

MyIT: Leadership ERP Leadership Queue continued:

MyIT: Leadership ERP Leadership In Progress :

MyIT: Leadership ERP Leadership In Progress continued:

MyIT: IT Governance Academic Escalated Projects:

MyIT: IT Governance Project Details:

MyIT: IT Governance Analysis Document:

MyIT: IT Governance Process:

MyIT: IT Governance Academic All Projects:

MyIT: IT Governance Administrative Escalated Projects:

MyIT: IT Governance Administrative All Projects:

MyIT: IT Governance Research Escalated Projects:

MyIT: Roadmaps & Links Roadmaps Links Banner 9 Implementation Enterprise Systems Links Help.UNM Workstation Requirements MyIT HELP Q&A

MyIT: Evolution Detailed statistical information Project Integration Resource planning Determining SLAs on products & services Project Integration Research – All Projects being defined User Customization

Visit MyIT @ https://myit.unm.edu MyIT: Address Visit MyIT @ https://myit.unm.edu

MyIT: Q & A