Engaging Constituents: Using Assessment Data to Inform Practice Candace H. Lacey, PhD Jennifer Reeves, PhD Barbara Packer-Muti, EdD

Nova Southeastern University With more than 27,000 students NSU ranks #6 in enrollment among the nations 1,600 private, non-profit colleges and universities. The University is Broward County’s third largest private employer With more than 3,500 employees, Each year Nova Southeastern University awards more than 7,000 degrees NSU has more than 98,000 alumni, residing in every state of the union, as well as 63 other countries

A National Leader in Diversity No. 1 in Doctoral degrees to African Americans No. 1 in Doctoral degrees in education to African Americans No. 1 (tied) Doctoral degrees in business to African Americans No. 1 in First-Professional degrees to Hispanics No. 2 in education doctorates to Hispanics No. 2 Computer Science doctorates to Asians No. 1 in Master’s degrees in education to Hispanics No. 2 in Master’s degrees to Hispanics No. 2 in Master’s degrees in education to African Americans

Accredited by the Southern Association of Colleges and Schools NSU Quality Enhance Plan Indirect measure of constituents’ perceptions of academic engagement at NSU

Gallup Partnership 360 degree assessment Focus groups (2007) trustees, administrators, students, alum’s, faculty Three sets of questionnaires

Q12 Employee Assessment I know what is expected of me at work. I have the materials and equipment I need to do my work right. At work, I have the opportunity to do what I do best every day. In the last seven days, I have received recognition or praise for doing good work. My supervisor, or someone at work, seems to care about me as a person. There is someone at work who encourages my development. At work, my opinions seem to count. The mission or purpose of my company makes me feel my job is important. My associates or fellow employees are committed to doing quality work. I have a best friend at work. In the last six months, someone at work has talked to me about my progress. This last year, I have had opportunities at work to learn and grow.

Employee Custom Questions There were 28 additional questions customized for Nova Southeastern University, covering areas such as perceptions of alumni networks and services, NSU’s reputation, collaboration, communication, co-curricular activities, faculty, curriculum, safety, and leadership. 

Student and Alumni Assessment CE11TM: Overall, how satisfied are you with NSU? How likely are you to continue to choose NSU How likely are you to recommend NSU? L3 Passion I can't imagine a world without NSU NSU is the perfect school for people like me NSU always treats me with respect I feel proud to be a NSU student Pride If a problem arises, I can always count on NSU to reach a fair and satisfactory resolution NSU always treats me fairly Integrity NSU always delivers on what it promises NSU is a name I can always trust Confidence 8

Student and Alumni Custom Questions There were 30 additional questions customized for Nova Southeastern University, covering areas such as perceptions of alumni networks and services, NSU’s reputation, collaboration, communication, co-curricular activities, faculty, curriculum, safety, and leadership. 

Confidential and anonymous Unique ID Email Reminders Delivery Modality Web-based 5-10 minutes to complete Confidential and anonymous Unique ID Email Reminders

Participants and Response Rates 2007 2008 2009 Employees 80% 2,788/3,493 70% 2,964/4,212 77% 3,322/4,323 Students 21% 5,963/28,156 17% 4,472/26,161 14% 3,897/28,738 Alumni 7% 1,384/20,985 5% 2,447/50,010 2,710/59,625

Certified Gallup Trainers from Across the University Sharing the Findings Certified Gallup Trainers from Across the University Trainer Assignments Standardized Power Point Presentation Customized for each supervisory work group Scorecards Empowered Supervisory Workforce Robert 12 12

Outcomes: Commitment Planning Process: Strengths and Challenges Q12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Overall Sat. Learn/Grow Progress Best Friend Quality Work Mission Opinions Development Cares About Recognition Do Best Materials Expected Robert Good 50th- <75th Poor <25th Fair 25th- <50th Excellent >75th Performance Level (Percentile Ranking) Note: Percentile rankings based on mean

Outcome: Employee Commitment Plan Summary: Quantitative Data Barbara

Outcomes: Employee Commitment Plan Qualitative Analysis Barbara

Outcome: Celebrating Success

Barbara Packer-Muti, EdD NSU is You! Candace H. Lacey, PhD lacey@edu Jennifer Reeves, PhD jennreev@nova,edu Barbara Packer-Muti, EdD packerb@nova.edu 17