Helping people find good health information online April 17, 2013 Insert relevant photo here Image: chrisinplymouth

Your audio will play through your computer’s speakers. Using ReadyTalk Chat and raise hand All lines are muted If you lose your internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166 Your audio will play through your computer’s speakers.

You are being recorded… This webinar will be available on the TechSoup website, along with past presentations. You will receive a follow-up email, with a link to this presentation, the PowerPoint slides, and links to resources. #techsoup

Who Is TechSoup? TechSoup is a 501(c)(3) nonprofit organization. As of June 2012, TechSoup served more than 183,000 organizations, distributed more than 9.7 million technology donations, and enabled nonprofit recipients to save more than $3.1 billion in IT expenses in 40 countries around the world. We have 52 donor partners including Microsoft, Adobe, Cisco, and Symantec, and there are currently 469 technology donations available through the TechSoup catalog.

Helping people find good health information online With Dana Abbey Insert relevant photo here Image: chrisinplymouth

Presenters Assisting with chat: Stephanie Gerding and Sarah Washburn Brenda Hough TechSoup Facilitator Dana Abbey NNLM Presenter Assisting with chat: Stephanie Gerding and Sarah Washburn

Today we’ll discuss: MedlinePlus, a free online resource produced by the National Library of Medicine. It provides information about diseases, conditions, and wellness issues. Tips and techniques to help libraries provide health information assistance to patrons.

Goal By the end of today’s session you will have identified 3-5 ideas you can implement, further investigate, build upon, or share with someone else. 1. 2. 3.

About the NN/LM http://nnlm.gov/

Information is Critical to Health Literacy Health information is key to Improved communication Shared decision making Understanding and following directions Recognizing when to seek care Learning and adopting healthy behaviors

Bermuda Triangle Over 300 studies show health-related materials far exceed the reading ability of U.S. adults More than 90 million Americans have low health literacy 75% of online searchers rarely or never check the source and date Over 300 languages spoken in the U.S.

Your Role in Health Literacy Obstacles for Consumers/Patients No library or research skills Expectations to find specific information to address their own unique problems Difficulty interpreting conflicting information No skills in evaluating the quality of information Inability to articulate the problem clearly Unreasonable expectations regarding the information that can be provided

What’s Going On In Your Community? County rankings - http://www.countyhealthrankings.org/app/home

33

The Reference Interview Let’s have a conversation on the health reference interview. NN/LM - http://nnlm.gov/outreach/consumer/ethics.html CAPHIS - http://caphis.mlanet.org/ RUSA - http://www.ala.org/rusa/resources/guidelines/guidelinesmedical

Connect to Your Community Become a member of the NN/LM and let your community know your library is a resource for consumer health information – it’s free! Connect with your regional office @ http://nnlm.gov/ Resources for You! http://www.nlm.nih.gov/medlineplus/training/trainers.html MedlinePlus is one of many great resources from the National Library of Medicine! http://www.nlm.nih.gov/

Stay Current With M+ Listserv @ http://www.nlm.nih.gov/medlineplus/listserv.html RSS @ http://www.nlm.nih.gov/medlineplus/rss.html Twitter @ https://twitter.com/medlineplus Mobile @ http://m.medlineplus.gov/

You Can Do It! Tips for what to do next…

Additional Resources: Have you discovered good resources? Please share via chat.

Please type your questions in the chat window. Q & A Please type your questions in the chat window.

Please join us for our next Benchmark webinars! Technology Planning May 15th at 11 a.m. (Pacific time zone) Technology Training in Small Libraries June 12th at 11 a.m. (Pacific time zone)

Thank You to Our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html 38