Quality in Adult Social Care Services – Personalisation & the Workforce Jan Marr Head of Learning & Workforce Development bcda learning and development service Birmingham City Council This event is commissioned under the European Union Programme for Employment and Social Solidarity (2007-2013). For more information see: http://ec.europa.eu/progress . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

The Changing Context of Social Care Demographics Economics Expectations Social Policy Organisation types Employment types - Personalisation

Quality & Standards – Over the last few decades have been built on…….. Regulation and Registration National Minimum Standards Inspection and Ratings Professional Codes Local Commissioning

Moving To……. Quality defined by the individual Less formal regulation, inspection, rating Customer feedback mechanisms “co-creation” of services Individual responsibility for risk management

This Brings Some Challenges…… Safety Affordability Sustainability Workforce

Workforce Challenges Include….. • Understanding the workforce (s) Changing employment contexts, changing roles Complex relationships with other sectors Recruitment and retention Recognition, status and reward Qualifications Training, learning and competence Access and funding issues

Three examples of work we are doing to respond to these challenges…… Developing the Personal Assistant Workforce The Employment Routeway into the Social Care Sector Partnership with the Fire Service to improve support to vulnerable people

Ultimately, the purpose of our work is to support the citizens of Birmingham to live the lives they want to live as safely as possible. To do that, we need to invest in a high quality, highly skilled, highly committed workforce. Thank You - Any Questions?

Developing the Personal Assistant Workforce Patricia Daley Social Care Workforce Development Manager bcda learning and development service Birmingham City Council This event is commissioned under the European Union Programme for Employment and Social Solidarity (2007-2013). For more information see: http://ec.europa.eu/progress . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

Identifying the Needs Survey of Direct Payment employers and their - Personal Assistants Issues for employers Barriers to learning and development Short courses Access to qualifications

NVQ Pilot Awarding bodies Registration and assessment Summary feedback Partnership working

Thank you Any Questions?

Developing the social care workforce in Birmingham Ambrin Chauhan & Christopher Davis This event is commissioned under the European Union Programme for Employment and Social Solidarity (2007-2013). For more information see: http://ec.europa.eu/progress . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

Why Recruitment and Retention? The Learning & Development Approach

Pre-employment Training Recruitment Candidates Employers Engagement Engagement Pre-employment Training Guaranteed Interview Job Start

Retention • Staff at risk of redundancy • Pre redundancy support : -Skills audit -Training programme -Guaranteed interview (when available) • Good news - “a priority mover’s experience’’

Retention

Placement Opportunities Social Work Students Children & Young People under 16 Young People and Adults over 16 Unemployed and people at risk

Summary Any Questions?

Improving Quality Through Partnerships Patricia Daley Social Care Workforce Development Manager bcda learning and development service Birmingham City Council This event is commissioned under the European Union Programme for Employment and Social Solidarity (2007-2013). For more information see: http://ec.europa.eu/progress . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

Working in Partnership with West Midlands Fire Service Reducing Risk for vulnerable people strategy x 3 programmes for Vulnerable Persons Officers Safeguarding Adults, Safeguarding Children, - Mental Health Awareness, Dementia Care

Benefits of Partnership Working Reciprocal arrangements – Access to community fire stations for training - Fire Safety Awareness training for carers Links established with other services e.g. Adult Safeguarding Board, neighbouring local authorities Established potential for collaborative working

Thank you Any Questions?