Six Sigma Yellow Belt Case Study Submitted by Sireesha Dandu

Content About Apps one function Six Sigma Objective Data Collection/Measurement Data Analysis Improvement Plan Insert "Title, Author, Date" © 2010 Capgemini - Internal use only. All rights reserved.

About QA - Apps One Function QA Apps One function is having pool of “ Process Analysts” to support projects instead of a one person as SQA for a project. QA support would be rendered to only Full QMS projects (>8FTE) in terms of project start up facilitation during the initial setup phase, internal audits and focused reviews for the project execution phase. During the project startup phase, the focused contribution would include setup of processes, tailoring discussions, bets practices sharing, discussions on setup of tools etc Project will be audited with a minimum frequency of 2 times a year based on their complexity, risks involved . These internal audits would assess the effectiveness of process implementation Focused process reviews to take a deep drive on the selected processes for selected projects on need basis. This would enable to industrialize common observations & lessons learnt across projects

Six Sigma Objective Problem Goal Statement Define Define Define Define Measure Measure Measure Measure Measure Measure Measure Measure Analyze Analyze Analyze Analyze Analyze Analyze Analyze Improve Improve Improve Improve Improve Control Control Control Problem Not meeting 100% audit coverage in one audit cycle Project tracker/project details maintenance taking more effort Audit tracking & reporting taking more effort Goal Statement Effort reduction To meet 100% Audit cover in one cycle Project tracker/project details maintenance Audit tracking & reporting

Data collection/Measurement Define Define Define Define Define Define Measure Measure Measure Measure Measure Measure Analyze Analyze Analyze Analyze Analyze Improve Improve Improve Improve Control Control Control Activity Effort in Q1 100% audit coverage 5 months Project tracker/project details maintenance 550hrs for 5months Audit tracking & reporting 50hrs for 5months

Data Analysis Define Define Define Define Define Define Define Define Measure Measure Measure Measure Measure Measure Measure Measure Measure Analyze Analyze Analyze Analyze Analyze Analyze Analyze Improve Improve Improve Improve Improve Control Control Control Causes : For audit coverage: Many Audits are cancelled/postponed due to not having latest projects details Audits planned in 3rd week of every month and not able to plan audits in month end as audit team getting info on audit cancellation/postponement at end of the month For Audit Tracking & Reporting: One person is spending more effort to track all the audits in project details file and Autoprome Need to refer Autoprome and project details file for preparing QA reports, as bits and pieces of data available in Autoprome and project details file High effort going for RAG calculation for each project For project tracking: Not able to get and update project details for all the BU's by one person One person is spending more effort to update POD status(for creation and updation of POD after the audit) Skills Inputs Methods/Processes Tools/Techniques

Improve Define Measure Analyze Improve Control Actions taken: For audit coverage and Audit Tracking & Reporting : Added 2 columns in project details file to track facilitation details and it helps for audit planning and reports Added Audit Applicability Column and it helps for better audit planning & to reduce postponements and cancellation of audits Come up with a Audit tracker template Auditors are responsible to update their audit status details in audit tracker and this will be a input for various QA reports Audit RAG status formulae are in-built in Audit tracker template For project tracking: BU coordinators /SPOCs are responsible to provide the project updates for respective BU's POD status column takes care of only POD creation status and POD updation after the audit will be taken care by Auditor in Audit tracker

Control Define Measure Analyze Improve Control Effort in Q2 Effort reduction in % 100% audit coverage 4 months 1 month Project tracker/project details maintenance 200hrs for 4months 45% Audit tracking & reporting 25hrs for 4months 50%