Focusing on Interpersonal Communication BCOM Chapter 02 Chapter 2 Lecture Slides Focusing on Interpersonal Communication © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. BCOM Chapter 02 Learning Objective 1 Explain how the foundational element of intrapersonal communication, our understanding of ourselves.   1 © 2009 Cengage Learning. All rights reserved.

Successful Communication BCOM Chapter 02 Successful Communication Requires recognition of The contested nature of reality and our interpretation of it. That reaching understanding may take more time and effort. That others’ views and perceptions may be as valid as our own. Requires Openness To others’ views and opinions. To the perceptions of others. 1 © 2009 Cengage Learning. All rights reserved.

Every Two-person Communication = Six Persons BCOM Chapter 02 Every Two-person Communication = Six Persons How you view yourself. How you view the other person. How you believe the other person views you. How the other person views himself or herself. How the other person views you. How the other person believes you view him or her. 1 © 2009 Cengage Learning. All rights reserved.

The 5 Dimensions of Emotional Intelligence BCOM Chapter 02 The 5 Dimensions of Emotional Intelligence Self awareness: The ability to be aware of what you are feeling. Self-management: The ability to manage one’s emotions and impulses. Self-motivation: The ability to persist in the face of setbacks and failures. Empathy: The ability to sense how others are feeling. Social skills: The ability to handle the emotions of others. 1 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. BCOM Chapter 02 Learning Objective 2 Describe the different communication styles. 2 © 2009 Cengage Learning. All rights reserved.

3 Styles of Communication BCOM Chapter 02 3 Styles of Communication Avoidance: a conscious attempt to avoid engaging with people in the dominant group. Aggressive: sabotage supportive relationships by creating defensiveness and alienating others. Assertiveness: self-enhancing, expressive communication that takes into account both self and others’ needs. 2 © 2009 Cengage Learning. All rights reserved.

Communicating Assertively Describe how you view the situation Disclose your feelings Identify effects Wait for a response Paraphrase the other’ response Ask for or suggest a solution 2 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. BCOM Chapter 02 Learning Objective 3 Define the different types of influence in interpersonal communication. 3 © 2009 Cengage Learning. All rights reserved.

Influence and Compliance BCOM Chapter 02 Influence and Compliance Compliance-Gaining Compliance-resisting Attempts made by communicator to influence another Occurs when favors are requested Involves series of attempts Reward or benefits increase success of compliance Refusal to comply with influence attempts Resisters offer reasons or evidence to support refusal Sensitive, adaptive people engage in more influence attempts Address initial obstacles and offer counterarguments 3 © 2009 Cengage Learning. All rights reserved.

Interpersonal Influence BCOM Chapter 02 Interpersonal Influence Conversational control and Panache Persuasiveness and poise Interpersonal Influence Task focus Self-Assurance 3 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. Rational Explanation Influence that includes some sort of formal presentation, analysis, or proposal. Subordinate must learn to tailor his or her approach to the audience he or she is attempting to influence and the objective that is sought. The most frequently used type of influence that subordinates use on superiors. 3 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. BCOM Chapter 02 Learning Objective 4 Describe the role of nonverbal messages in communication. 4 © 2009 Cengage Learning. All rights reserved.

Nonverbal Communication Conveys Added Meaning BCOM Chapter 02 Nonverbal Communication Conveys Added Meaning Metacommunication Kinesic Messages Visual Vocal 4 © 2009 Cengage Learning. All rights reserved.

Remember This! “Your solution is perfect” Metacommunication: a message that, although not expressed in words, accompanies a message that is expressed in words. “Your solution is perfect” may convey “You are efficient,” or “I like your work”. 4 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. Remember This! Kinesic Communication: an idea expressed through nonverbal behavior that receivers gain additional meaning from • Visual—gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements. • Vocal—intonation, projection, and resonance of the voice. 4 © 2009 Cengage Learning. All rights reserved.

Understanding Nonverbal Messages BCOM Chapter 02 Understanding Nonverbal Messages Cannot be avoided Vary between people and cultures May be intentional or unintentional, beneficial or harmful May contradict and receive more attention than the verbal message 4 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. BCOM Chapter 02 Learning Objective 5 Identify aspects of effective listening. 5 © 2009 Cengage Learning. All rights reserved.

What type of listening are you engaged in at this time? BCOM Chapter 02 What type of listening are you engaged in at this time? Casual listening Listening for information Intensive listening Empathetic listening 5 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. Poor Listening Habits BCOM Chapter 02 Faking attention Allowing disruptions Overlistening Stereotyping Dismissing subjects as uninteresting Failure to observe nonverbal aids 5 © 2009 Cengage Learning. All rights reserved.

© 2009 Cengage Learning. All rights reserved. BCOM Chapter 02 Effective Listeners . . . Minimize distractions Get in touch with the speaker Show active involvement; do not interrupt Ask reflective questions Are aware of biases and filters that prevent effective listening Use lag time wisely 5 © 2009 Cengage Learning. All rights reserved.