Understand effective communication

1.02 Understand effective communication How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have good communication skills? healthcare Professionals must communicate effectively and appropriately with other healthcare workers, patients & clients, their families, students, visitors, administrators, and business contacts. The greater responsibility for communication rests with the healthcare professional. Listening is the most important part of communication. 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Spoken/Oral Verbal Communication Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Written Spoken/Oral Verbal Communication Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Written Spoken/Oral Tone of voice Verbal Communication Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Written Spoken/Oral Tone of voice Verbal Communication Vocabulary Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Gestures Written Spoken/Oral Tone of voice Verbal Communication Vocabulary Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Touch Gestures Written Spoken/Oral Tone of voice Verbal Communication Vocabulary Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Body Language Touch Gestures Written Spoken/Oral Tone of voice Verbal Communication Vocabulary Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Body Language Touch Gestures Written Spoken/Oral Tone of voice Facial expressions Verbal Communication Vocabulary Non-Verbal 1.02 Understand effective communication

Types of Communication: Verbal and Non-Verbal Body Language Touch Gestures Written Spoken/Oral Tone of voice Facial expressions Eye Contact Verbal Communication Vocabulary Non-Verbal 1.02 Understand effective communication

The Communication Model 1.02 Understand effective communication

The Communication Model Sender 1.02 Understand effective communication

The Communication Model Sender Message 1.02 Understand effective communication

The Communication Model Sender Receiver Message 1.02 Understand effective communication

The Communication Model Sender Receiver Message Feedback 1.02 Understand effective communication

Communication Process Engagement Understanding Education Sense of Partnership Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Engagement Connection between the healthcare professional and the patient Develops partnership Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Engagement: Effective Communication Strategies Introduce yourself Allow the patient to talk without interruption Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Understanding Healthcare professional makes the patient feel accepted Healthcare professional empathizes with the patient Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Understanding: Effective Communication Strategies Allow patient to share thoughts and feelings Share anecdotes to create a bond Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Education To increase the patient’s knowledge of their illness Minimizes anxiety Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Education: Effective Communication Strategies Use language the patient understands Make sure all patient’s questions are addressed Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Sense of Partnership Healthcare professional and patient work together regarding their problem and treatment plan Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Sense of Partnership Effective Communication Strategies Avoid critical questioning Use active listening Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Active Listening Need good listening skills Show interest Pay attention Hear the message Do not interrupt Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Active Listening Reflection Restatement Clarification Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication

Communication Process Active Listening Reflection Careful thought Restatement Rewording Summarizing Clarification Explaining Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership. Understanding: When the healthcare professional makes the patient feel accepted Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills. 1.02 Understand effective communication