What are the types of communication?

what is communication? Communication happens when you share thoughts, ideas or feelings with others.

4 types of interpersonal communication One-on-one communication Group communication Public communication Mass communication

What are the parts of communication Sender & receiver Message & feedback Verbal & nonverbal Encoding & decoding Channel Noise

Nonverbal communication

What is nonverbal communication? All forms of communication EXCEPT words. This may include: Body language Environmental factors Sounds Function of Nonverbal Communication To relate Reinforce Contradict Substitute To convey Emotional Relational

Characteristics of nonverbal communication Subconscious Not knowing what our body language is saying Contextual Depending on the situation Ambiguous Open for interpretation, confusing Cultural Varies based on culture

Positive professional image Confidence Strong voice, positive attitude, self-belief Poise Knowing what is appropriate and what is not In control of what you are communicating Assertiveness Strong sense of purpose Stand behind what you say Immediacy Approachable Giving your attention to the speaker

Types of nonverbal communication Voice Pitch – highness or lowness Inflection – emphasizing words or phrases Volume – loudness or softness Tone – specific voice quality Rate – fast or slow Pause – brief period without sound Silence – long period without sound Laughter – conveys humor Vocalizations – sounds without words

Types continued… Body Talk Personal Appearance – first impressions Dress – attire (social and professional) Grooming – taking pride in your appearance Kinesics Posture – confidence, poise Muscular tone/tension – shows comfort level Movement and Gestures Movement – the way you walk and move Gestures – VERY CULTURAL The way you substitute words or reinforce messages Facial communication Displays a wide range of emotions Eye communication – maintain and regulate interaction Direct eye contact shows you are honest and listening

Types continued… Environmental cues – space and distance Spatial Communication – your use of space Intimate distance – up to 18inches, personal Personal distance – 18 inches to 4 feet Social distance – 4 to 12 feet Public distance – 12 to 25 feet Territory – claiming your own territory Touch – “don’t touch”

Types continued… Time Artifacts Objects Color Fragrance/Odor How you mange your time is CRUCIAL Send a strong message about YOU Your perception and your attitude about responsibilities Artifacts Articles of adornment Objects Materials you keep in your space Color Associates feelings Fragrance/Odor Most direct link to the emotion center of the brain