Confluence Wiki Vicky Mikula July 26th 2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security Q&A

Introductions Service owner: Vicky Mikula Service manager: Chuck Boeheim Other service delivery team members: Joanne Button Kent Dalpan Donivan Patwell Holly Mistlebauer John Udall Shawn & Chad Bower John Romag Rick Cochran Ann Lang & Kathy Slack IT Service Desk

Service Description Service name: Wiki Product(s): Atlassian Confluence Brief text description: Confluence provides team collaboration tools for sharing, organizing, storing and securing information using an enterprise wiki with CUWA authentication. Available to: Faculty, Staff, Instructional Professionals, TSPs, Students, Alumni, Collaborators at other Institutions, Public Fee? No fee. Service tier: One

Value Proposition Value proposition Customer impact Key benefits Enterprise application Once authenticated through CUWA, a user can quickly create a web presences and start sharing, organizing and storing rich content for consumption and collaboration. Different use than Box (document storage and collaboration) and Cornell Dropbox (confidential file transfer). Requires less technical skill to set-up than SharePoint Customer impact  Stores multiple content versions and many file types Used for project and operational documentation No fee, moderately easy to use Not designed for high-traffic web sites or large-scale file storage (15-Mb per attachment limit) Key benefits Create content quickly and share with others Groups can be assigned different read/edit permissions

Metrics FY16 Q4 FY 16 Q4 Metrics Number of Accounts 25,093 Number of Pages 452,352 Number of Spaces 3,005 Availability 100% Changes (upgrades, patches, etc.) 1

Costs Cost to deliver the service: Unit cost per space: $15.52 FY 16 Total Cost $46,640 Hardware & Software $17,400 Labor $25,000 Staff Support $2,120 Administrative Overhead Unit cost per space: $15.52 Fee for service: None

Security What risks does use of the service mitigate? Reduces use of file shares and emailing information and attachments Easy to use with sophisticated, self-service permissions system that allow a user to manage access to information. How does the service mitigate risks? Enterprise application Hosted at AWS, high availability since July 2015 Off-site storage of critical documents and procedures Log in with NetID and NetID password, authentication via CU Web Auth Permissions restricted by groups

More Information Service web page: http://www.it.cornell.edu/services/confluence/ Service level expectations: http://www.it.cornell.edu/services/sle.cfm?doc=28 Service catalog entry: https://catalog.it.cornell.edu/admin/13 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/collaboration-tools

Questions?