Automated Bug Reporting Tool Radek Vokál <rvokal@redhat.com> Zdeněk Přikryl <zprikryl@redhat.com>

What is it about? ABRT [abort] Automated bug reporting tool for non-power users Make it easy for users, make it useful for developers Most users don't write bug reports Most developers ask for additional data from reporters Help admins to collect information about their systems Help developers/maintainers/support organizations to collect valuable data Better support for users/customers etc "Abort" is antiquated German for a toilet.

Why is it needed? We have users, not developers using the OS Not every users knows how to work with gdb, debuginfos etc Every application/bug needs background A user doesn't know what's important for developer Application/bug might require additional info User doesn't know how to reproduce the crash Most users are not capable of reproducing the crash Developers need data at the time of the crash Faster bug resolving No need to wait for reporter answers Useful data from the first crash, no need for second run

Architecture overview Add-on can detects malfunctions in a particular type of applications Currently there are add-ons for C/C++, Python and kerneloops Plugin does specific function(s) according to its type Reporters have different targets for reporting (email, bugzilla, 3rd party ticketing software, ...) Actions performs particular tasks (gets additional info [sosreport], ...) Core components are basic I/O points. e.g.: applet for bug notification, GUI/CLI for getting bug details, ...

Detailed architecture

Main window

Report window

Where does it live? How to use it? Packages are in Fedora 11 http://koji.fedoraproject.org/koji/taskinfo?taskID=1433174 (in repos there is buggy old version, the new one will be there soon) Main configuration file is in /etc/abrt/abrt.conf See man abrt.conf(7) for more information Plugin can have its own configuration file in /etc/abrt/plugins/* Reporters can have config file in $HOME/.abrt/* too Latest versions in rawhide https://fedorahosted.org/abrt/ Documentation about plans, tests, etc

Questions?