Role of Enhanced Voice Applications for SMBs New Features Today and Tomorrow

Primal Solutions Primal Solutions, Inc. is a leading provider of managed SaaS software solutions that enable communications service providers to generate increased revenues, improve profitability, and control costs from their communications services Currently, processing over 20% of all U.S. primary line, residential VoIP calls Saved customers over $20 million in annual revenue recovered and losses avoided Processing over 4.8 billion minutes of use a month

Big Co. Features for SMBs Account Codes Apportion telephony costs to clients like large accounting and legal firms (Bright House Networks) 800 Number Provide toll free numbers for orders and customer service (TWC – critical feature) Conference Server Hold dial in conference calls (local numbers or toll free) for customers, remote staff, cut down on travel costs (Bresnan Communications) SIP Trunk / PRI Lower costs through more efficient use of trunk lines for voice and data traffic (TWC – key feature for 2008) Inbound Business Intelligence New feature in development for 2009 More than caller ID – Caller Intelligence – know who is likely to buy

Contact Information For more information contact: Mark DiCamillo Vice President Marketing and Product Management Primal Solutions, Inc. 19732 MacArthur Blvd, Suite 100 Irvine, CA 92612 Direct: (949) 221-8317 Fax:  (949) 260-1515 mark.dicamillo@primal.com www.primal.com