Training Update Wednesday July 19, 2017

Training Updates Training Schedule Delivery Curriculum Training Survey Responses Slide Owner: Narvell & Deb

Training Schedule Classroom Training Classroom Locations Offered November 1 thru December 16th No Classes scheduled during recognized holidays Includes Saturday training classes Veterans Day (November 10th & 11th) Thanksgiving week (November 20th- November 25th) Week before and after Christmas Classroom Locations Toledo, Cleveland, Akron, Marietta, Columbus, Dayton, Cincinnati Instructor-Led Webinars Offered November 1 thru December 20th

Training Delivery Three Training Tracks Three Delivery Methods Agency Provider Non-Agency Provider Alternate EVV Aggregator Three Delivery Methods Instructor Led Classroom Approximate length: 6 ½ hrs Agency, 4 ½ hrs Non-Agency Provider Instructor Led Webinar Approximately 2 hours sessions, 3 sessions Agency, 2 session Non-Agency Provider Self-paced/role based modules Will include video training for Direct Care Workers

Curriculum Overview Program Overview MVV/TVV System Overview Device Check-in/Check-out Telephone Call-in/Call-out System Overview System Requirements Account Access Navigation Data Entry Staff Edit and Entry (Agency only) Client Edit and Entry

Curriculum Overview Security (Office Staff/Agency Only) Managing Users Creating Users Visit Maintenance Accessing Visit Maintenance Understanding filter and sort options Understanding visit exceptions Reviewing and Resolving visit exceptions Reports Accessing Reports Reviewing Report Types Exporting Report Data

Curriculum Overview Aggregator Training Audience: Curriculum Alternate EVV application users Curriculum View Only Reporting Delivery Method Self-paced training

Training Survey Results Surveyed Agencies: 787 21% response rate Non-Agency Providers: 4,446 34% response rate Survey Methods Email Text Goal: Directional Information Classroom locations Preferred days and times for classroom and webinars

The Survey Said… Agency Providers Non-Agency Providers Classroom training 39% Half preferred a Columbus location Followed by Cleveland, Akron Dayton, Cincinnati, Marietta and Toledo Non-Agency Providers Self-Paced training 75% Classroom Training 17% Cleveland Columbus Akron, Dayton, Cincinnati Marietta and Toledo

Next Steps Continue Development of Training Materials Instructor Guide User Guide Develop on-line training courses Prepare for Registration Announcement targeted for late September