Supervisors Leadership TRAINING (24hrs) Leadership Counseling TCOLE Course # 3737 Leadership Counseling AND UNIT SIX BCCO PCT #4 PowerPoint BCCO PCT #4 PowerPoint

Learning Objective Learning Objective 6.1: Describe the process of discussing work issues with subordinates (including performance problems, employee grievances or complaints, and resolving conflicts among employees.)

6.1 Counseling Subordinates A. Types of counseling sessions 1. Supervisory initiated a. Poor job performance b. Improper on-duty activity

6.1 Counseling Subordinates Continued A. Types of counseling sessions 2. Officer initiated a. Job related personal problems b. Non-Job related personal problems

6.1 Counseling Subordinates Continued B. Goals 1. Change behavior 2. Maintain a positive officer feeling

6.1 Counseling Subordinates Continued B. Goals 3. Encourage officer to take responsibility for own behavior 4. Encourage generalization of problem-solving process.  

CLASS PRACTICAL EXERCISE Goal Setting 1. Using counseling form in your participant handout you will select a partner and role play giving your partner a written counseling. 2. After first person is finished switch roles. 3. Share with Peers (Class)

6.1 Counseling Subordinates Continued C. Preparation 1. Identify the problem and get all the facts 2. Develop a plan before discussing the problem with the subordinate

6.1 Counseling Subordinates Continued C. Preparation 3. Choose a private place for the discussion where you will not be interrupted 4. Allot enough time

6.1 Counseling Subordinates Continued C. Preparation 5. Get the subordinate's viewpoint 6. Ask the subordinate to offer a solution to the problem and use it if possible, even if it required modification

6.1 Counseling Subordinates Continued C. Preparation 7. Set a mutually agreed upon time to resolve the problem and follow through  

CLASS PRACTICAL EXERCISE Corrective Counseling 1. Using counseling form provided select a partner who will act as your subordinate for a written counseling to correct improper behavior. 2. Topic. 3. Share with Peers (Class) Failure to follow Agency SOP Failure to take & file a complaint (report) made by one of our citizens Improper conduct/behavior

6.1 Counseling Subordinates Continued D. Elements Necessary for a Good Counseling Session 1. Establish a rapport 2. Keep the interview and results private

6.1 Counseling Subordinates Continued D. Elements Necessary for a Good Counseling Session 3. Allow freedom to speak freely (due process) 4. Avoid emotional involvement 5. Relax setting

6.1 Counseling Subordinates Continued D. Elements Necessary for a Good Counseling Session 6. Use positive counseling skills a. Lean forward b. Eye contact c. Resist distractions

6.1 Counseling Subordinates Continued E. Special Cases 1. Anger a. Certain event or situation b. Angry about talking to you

6.1 Counseling Subordinates Continued E. Special Cases 2. Sexual Preference a. Problems dealing with issue b. Working relationships

6.1 Counseling Subordinates Continued E. Special Cases 3. Male-female a. Problem with counseling person of opposite sex b. Traditional sex roles

6.1 Counseling Subordinates Continued E. Special Cases 4. Ethnicity a. Be sensitive to person of different ethnicity b. Understand their background

6.1 Counseling Subordinates Continued E. Special Cases 5. Stress a. Work related (1) Officer-Deputy PTSD (2) Officer-Deputy suicide intervention and prevention

6.1 Counseling Subordinates Continued E. Special Cases 5. Stress b. Off-duty related Excessive drinking Drinking & Driving

6.1 Counseling Subordinates Continued E. Special Cases 6. Age a. Old supervisor vs. young employee b. Young supervisor vs. old employee

6.1 Counseling Subordinates Continued E. Special Cases 7. Malcontent a. Strategies on dealing with employee b. Reason employee is malcontent

6.1 Counseling Subordinates Continued E. Special Cases 8. Burnout a. How can you turn employee around b. Set goals

6.1 Counseling Subordinates Continued E. Special Cases 9. Alibis a. Talk about maturity b. Talk about ownership

6.1 Counseling Subordinates Continued E. Special Cases 10. Injured on Duty a. Long term b. Short term

6.1 Counseling Subordinates Continued E. Special Cases 11. Withdrawal a. Reason employee is withdrawn b. Give examples of effective counseling methods

6.1 Counseling Subordinates Continued E. Special Cases 12. Manipulators a. Effect on organization b. Give examples of effective counseling methods  

CLASS PRACTICAL EXERCISE Special Cases 1. Using counseling form in your participant handout you will select a partner and role play giving your partner a written counseling . 2. After first person is finished switch roles. 3. Share with Peers (Class)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 1. Bias (on the part of either party) 2. Rank (employee sometimes distrusts anyone with rank)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 3. Fear (what is going to happen) 4. Indifference (the boss really doesn't care)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 5. Lack of feedback (what goes up doesn't come down) 6. Time constraints (set realistic time schedules)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 7. Short stopping of information (don't let this get to the captain) 8. Ego (what will the boss think if my subordinates come up with better ideas than I do?)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 9. Jealousy (if I help him he'll just look better for promotion) 10. Psychomania (he won't know which way to move with this one)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 11. Distance (the farther he is, the less he gets)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 12. Distrust (if I tell him that, he'll use it against me)

6.1 Counseling Subordinates Continued F. Barriers to Successful Counseling 13. Poor listening skills

6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken

6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken a. Alcohol b. Drugs

6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken c. Marital d. Early Indicators— performance problems

6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 1. Supervisors needs to be alert to problems that are not yet job related, but will be if proactive steps are not taken e. Personal relationships with other employees, members of opposite sex Or same sex

6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 2. If supervisor is not well prepared to deal with these issues the situation can be come very volatile

6.1 Counseling Subordinates Continued G. Contemporary Counseling Issues 3. Be aware of all possible resources, both internal and external, that are available  

CLASS PRACTICAL EXERCISE Contemporary Issues 1. Using counseling form in your participant handout you will counsel your partner role play giving your partner a written counseling for one of the contemporary counseling issues just covered. 2. After first person is finished switch roles. 3. Share with Peers (Class)

6.2 Follow-Up Corrective Counseling

6.3 Follow-Up Counseling Failure to Improve Behavior

6.4 Documentation For Disciplinary Action

SUMMARY

Questions?

DEFINE & PROCESS Define 2.0: Explain the Process: 58

First-Line Supervisor SOURCES First-Line Supervisor LEADERSHIP TCOLE Course # 3737 All Course Sources and/or Resources are listed in your Participant Handout Bexar County Constable Office PCT#4

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