Key Ingredients of a Successful Digital Transformation Initiative Contract Management as a Case Study

What is Digital Transformation? Business information stored in physical or analog form Nothing is searchable, no ability to automate analysis Physical/ Analog Binary representation – no paper, no “offline” Searchable, shippable, reportable Digitization Technology driven business processes Traceable processes, workflow analytics, data transformations Digitalization Overall changes in business models, organizational patterns, impacting human behavior Digital Transformation

Benefits of Digital Transformation – per Microsoft Improve service levels, reduce costs Real time issue resolution Differentiated, emerging opportunities Data driver services/products Collaborative environment Secure access anytime, anywhere Individualized experience Faster turn around Engage your customers Empower your employees Optimize your operations Transform your products “Every data that goes through Digital Transformation has the potential to achieve these benefits”

Icertis’ Digital Transformation Data Choice – Contract CRM ERP HCM Billing Portal Paper Digital Contract Digitalized Contract Digitally Transformed Contract Contract - foundational data for an enterprise Icertis – leader in the digital transformation of contracts

$400+ Billion in Contract Value SOFTWARE/TECHNOLOGY CONSULTING/SERVICES AUTOMOTIVE RETAIL/CONSUMER BANKING/FINANCE MANUFACTURING/DIST PHARMA/HEALTH CARE ENERGY/ENGINEERING 1+ Million Users 3.5+ Million Contracts $400+ Billion in Contract Value 40+ Languages 90+ Countries

ICERTIS AT A GLANCE FRANKFURT SEATTLE NEW YORK/ NEW JERSEY STUTTGART ZURICH SILICON VALLEY PUNE ICERTIS AT A GLANCE Founded 2009 8 Offices Worldwide 2 Development Centers 3 Support Centers 450+ Employees >100% Revenue Growth / Year Last 3 Years Hottest Enterprise Startup 2017 – Business Insider Glass Door “Top 50 Cloud Company to Work for”

8 Ingredients for Digital Transformation  Access to data in application of choice  Self-service and collaboration  Integration-friendly  Device-neutral  Platform, not application  Extensibility and personalization  Natural language interfaces  AI-driven everything

Access to Data in the Application of Choice Bad UX kills productivity Supporting many siloed business apps requires expensive user training Frictionless access to data in every app, every device, any time  Context switching can cost as much as 40% of a user’s productive time Credit: American Psychological Association

Self-service & Collaboration Users want data to come to them Important business data should be available to leaders Buried knowledge should be surfaced and shared 

 Integration Friendly The application suite is dead, businesses want best-of-breed applications Integrations should not require 6 month projects & million dollar middleware platforms 

Device independence Users want to use the device they choose & prefer Consumers are comfortable with mobile productivity Platform experience should be seamless across devices

Platform, not application Platforms are built around core business object, applications are single purpose Platforms evolve over time, should never become “legacy applications” Platforms should enable extensive ecosystem of apps around core business object 

Extensibility & personalization No two businesses are identical, no two business objects have the same structure & workflow People expect that their tools are personalized for their specific duties A CEO does not use an app the same way as a subject matter expert 

Natural language interfaces With Cortana, Alexa, Siri the keyboard and mouse is becoming redundant Technology is now at the point where these capabilities are a reality for business apps Enterprise apps need to keep up 

 AI driven everything Simply digitizing a workflow isn’t enough Enterprise platforms have valuable data that has notable patterns and buried lessons AI should drive productivity by taking predictive actions Business apps should offer assistance, and progress towards intelligent recommendations 

Microsoft + Icertis Introducing Icertis Experience for Microsoft Teams Julie Elmuccio Sr. Product Marketing Manager Microsoft Teams

Demo 1: Icertis Experiences for Microsoft Teams 1 – ACCESS TO DATA IN THE APPLICATION OF CHOICE

Demo 2, 3: Icertis Experiences for Microsoft Dynamics 2 - SELF SERVICE & COLLABORATION 3 - INTEGRATABLE

Demo 4: Icertis Experiences for Mobile 4 – DEVICE NEUTRAL

Demo 5: Contract centric ICM Sourcing App 5 – PLATFORM, NOT APPLICATION

Demo 6: ICM Personalization 6 – EXTENSIBILITY & PERSONALIZATION [ Dashboard ]

Demo 7: Icertis Experiences for Skype 7 – NATURAL LANGUAGE INTERFACES

Demo 8: AI Driven Contracts 8 – NATURAL LANGUAGE INTERFACES

Demos

8 Ingredients for Digital Transformation  Access to data in application of choice  Self-service and collaboration  Integration-friendly  Device-neutral  Platform, not application  Extensibility and personalization  Natural language interfaces  AI-driven workflows

Nagi Prabhu | Chief Product Officer |nagi@icertis.com TJ Madsen | Senior Product Manager | tj.madsen@icertis.com

Extras – Old slides

CRM ERP HCM Billing Portal

Icerits’ Digital Transformation Data Choice – Contract CRM ERP HCM Billing Portal Paper Digital Contract Digitalized Contract Digitally Transformed Contract Contract - foundational data for an enterprise Icertis - leading the digital transformation of contracts

Eight ingredients for Digital Transformation of your data Access to Data in the Application of Choice Platform, not application Self Service & Collaboration Extensibility & personalization Natural language interfaces Integratable Device Neutral AI driven workflows

Self service & collaboration Users want data to come to them Important business data should be available to leaders Buried knowledge should be surfaced and shared

Integratable The application suite is dead, businesses want best-of-breed applications Integrations should not require 6 month projects & million dollar middleware platforms

Access to Data in the Application of Choice Bad UX kills productivity Supporting many siloed business apps requires expensive user training Frictionless access to data in every app, every device, any time Context switching can cost as much as 40% of a user’s productive time Credit: American Psychological Association

Integration The application suite is dead, businesses want best-of-breed applications Integrations should not require 6 month projects & million dollar middleware platforms 

Eight ingredients for Digital Transformation of your data  Add check marks to show these have been completed Access to Data in the Application of Choice Platform, not application Self Service & Collaboration Extensibility & personalization Natural language interfaces Integratable Device Neutral AI driven workflows