Troubleshooting Tips for Using Partner Chat vistahigherlearning.com/chat

Step 1: Browser Check! Please ensure that you are using an up-to-date version of Internet Explorer, Safari, Google Chrome or Mozilla Firefox. After updating or switching to a suggested browser, please try again and determine if that solved your issue. Otherwise, please continue with the troubleshooting steps on the following slides.

Step 2: Plugins Up to Date. http://support. vhlcentral. com/Main. aspx

Step 3: Allow Flash plugin to access your microphone in order to successfully begin recording http://www.macromedia.com/support/documentation/en/flashplayer/help/help03.html

Step 4: Ensure that your cookies are enabled http://vhl.softwareassist.com/SolutionFAQ.aspx?id=416

Step 5: Please ensure that your browser's pop-up blocker is disabled http://vhl.softwareassist.com/Main.aspx?isreload=1&rurl=http%3a%2f%2fvhl.softwareassist.com%2fSolutionsHome.aspx

Step 6: Adjust your security/firewall settings to allow content from our audio and video hosting partner's address to play on your computer Add this URL to your list of approved sites: http://bitcast-a.bitgravity.com/

Your Last Step Finally, please ensure you are using a stable internet connection. Bad connections or unstable wireless connections often contribute to connectivity issues which may affect your supersite experience and the ability to transmit data to our servers. After doing all of the above, please restart your computer and then re-attempt your activities once your computer has rebooted.