Higher Education’s 2016 Top 10 IT Issues: Divest, Reinvest, SXSWedu March 9, 2016 Higher Education’s 2016 Top 10 IT Issues: Divest, Reinvest, Differentiate

Today’s Panel TOP TEN IT ISSUES OF 2016 Steve diFilipo CIO Keith MacMillan Ithaca College Susan Grajek Vice President of Data, Research, & Analytics EDUCAUSE Brad Wheeler Vice President for Information Technology & CIO Interim Dean, IU School of Informatics and Computing Professor, Information Systems, IU Kelley School of Business Indiana University I abbreviated all titles (CIO, AVP, VP) to be consistent and concise. Let me know if that’s okay.

DIVEST REINVEST DIFFERENTIATE TOP TEN IT ISSUES OF 2016 Information security Optimizing educational technology Student success technologies IT workforce hiring and retention Institutional data management IT funding models BI and analytics Enterprise application integrations IT organizational development E-learning and online education DIVEST REINVEST DIFFERENTIATE

DIVEST From independent to interdependent

DIVEST From independent to interdependent #5: Institutional Data Management #8: Enterprise Application Integrations 5. Institutional Data Management: Improving the management of institutional data through data standards, integration, protection, and governance. 8. Enterprise Application Integrations: Integrating enterprise applications and services to deliver systems, services, processes, and analytics that are scalable and constituent centered.

DIVEST IT ORGANIZATIONS ARE … re-engineering enterprise applications and infrastructure, … transforming the way they manage services, … laying the groundwork for analytics, … and moving from the desktop to the hand-held. DIVEST Top 10 Technologies #2. Software as a Service #4. Mobile app development #6 Mobile apps for enterprise applications #7 Service desk tool and management strategy #10 Application performance monitoring

RELEVANT MAJOR TRENDS FOR 2016 Moving to the cloud Increasing complexity Mobile device diversity Enterprise data management Changing enterprise system architectures Data integration Moving to emerging platforms Service management Agile approaches to change DevOps movement Open standards Teleworking for staff Most influential Moving to the cloud Increasing complexity Historical services Taking hold Business process redesign Shared services Changing enterprise system architectures Service management Worth understanding Agile approaches to change Bimodal IT DevOps movement Open standards Teleworking for staff

REINVEST Double down #1: Information Security #6 IT Funding Models 1: Information Security: Developing a holistic, agile approach to information security to create a secure network, develop security policies, and reduce institutional exposure to information security threats. 6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth.

REINVEST Double down #1: Information Security #6 IT Funding Models Top 10 Technology #9: Information Security data collection and sophisticated analytics methodologies 1: Information Security: Developing a holistic, agile approach to information security to create a secure network, develop security policies, and reduce institutional exposure to information security threats. 6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth.

REINVEST Double down #4: IT Workforce Hiring and Retention #9: IT Organizational Development 4. IT Workforce Hiring and Retention: Ensuring adequate staffing capacity and staff retention as budgets shrink or remain flat and as external competition grows. 6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth. 9. IT Organizational Development: Creating an IT organization structure, staff roles, and staff-development strategy that are flexible enough to support innovation and accommodate ongoing changes in higher education, IT service delivery, technology, analytics, and so forth.

RELEVANT MAJOR TRENDS FOR 2016 Risk management Shared services Approaching security from a device perspective Reduced reliance on service desk Teleworking Most influential Moving to the cloud Increasing complexity Historical services Taking hold Business process redesign Shared services Changing enterprise system architectures Service management Worth understanding Agile approaches to change Bimodal IT DevOps movement Open standards Teleworking for staff

DIFFERENTIATE Advancing institutional strategy #2: Optimizing Educational Technology #10: E-Learning and Online Education 2. Optimizing Educational Technology: Collaborating with faculty and academic leadership to understand and support innovations and changes in education and to optimize the use of technology in teaching and learning, including understanding the appropriate level of technology to use. 10. E-Learning and Online Education: Providing scalable and well-resourced e-learning services, facilities, and staff to support increased access to and expansion of online education.

DIFFERENTIATE Advancing institutional strategy #3: Student Success Technologies #7: BI and Analytics 3. Student Success Technologies: Improving student outcomes through an institutional approach that strategically leverages technology. 7. BI and Analytics: Developing effective methods for business intelligence, reporting, and analytics to ensure they are relevant to institutional priorities and decision making and can be easily accessed and used by administrators, faculty, and students.

HIGHER EDUCATION IS USING IT AS A STRATEGIC DIFFERENTIATOR IN … teaching and learning … and analytics. DIFFERENTIATE Top 10 Technologies #1. Incorporation of mobile devices in teaching and learning #3. Business performance analytics #5. Accessing online components of blended/hybrid courses from mobile devices #8. Learning analytics

RELEVANT MAJOR TRENDS FOR 2016 Active classroom design Flipped classroom Evaluation of technology-based instructional innovations Personalized learning Internet of things Access for all kinds of endpoints and objects

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Thank you! TOP TEN IT ISSUES OF 2016 Steve diFilipo CIO Keith MacMillan Ithaca College Susan Grajek Vice President of Data, Research, & Analytics EDUCAUSE Brad Wheeler Vice President for Information Technology & CIO Interim Dean, IU School of Informatics and Computing Professor, Information Systems, IU Kelley School of Business Indiana University I abbreviated all titles (CIO, AVP, VP) to be consistent and concise. Let me know if that’s okay.