Illawarra CPP Information Session Maria Stephanou March 2009 Types of CALD Residential Care The path to culturally appropriate aged care

Quality Standards Residential Standard 3 - Lifestyle Expected Outcome 3.8 - Cultural and spiritual life ‘Individual interests, customs, beliefs and cultural and ethnic backgrounds are valued and fostered.’ Community Standards NRCP Standard 5 – Coordinated, Planned and Reliable Service Delivery 5.4 ‘Service recipients cultural needs are addressed’ EACH Standard 6 - Social Independence 6.2 ‘Cultural and Spiritual Life’

Types of care for CALD The Department recognises four types of care for CALD residents : Ethnospecific Clustering Multicultural General Access

UNDERSTANDING CLUSTERING Simply, refers to: Caring for a group of people who come from the same CALD background (or similar) in a mainstream facility

Partnership A sustainable relationship between a CALD community and an aged care provider (facility) The relationship can be defined by a Memorandum of Understanding

Memorandum of Understanding Basis for dialogue – not a legal document Demonstrates commitment from both parties Describes what each party can do for the other Formalises the relationship Provides opportunity for promotion MOU templates are available from TACS

Our contact details NSW Transcultural Aged Care Service Croydon Health Centre 24 Liverpool Rd Croydon NSW 2132 Ph: (02) 9378 1216 Fax: (02) 9378 1111 Email: tacs@email.cs.nsw.gov.au stephanoum@email.cs.nsw.gov.au Web: www.nswtacs.org.au

Thank you!