We passionately create enthusiastic customers and build a better future! Lean Construction Summit | PMO | 2016

‘Experience’ video Lean Construction Summit | PMO | 2016

Hilti Values & Strategy Lean Construction Summit | PMO | 2016

Content 1 Hilti: Our Purpose & Culture 2 Engaging People the Hilti Way 3 Bringing Efficiency to the Jobsite Lean Construction Summit | PMO | 2016

25,000 88% 77% Our passion: employees Number of work days spent on corporate culture workshops (the Hilti Way) in (2015) 88% of the employees who joined Hilti in the last two years are still employed with the company (level of integration success in 2015) 77% Percentage of open management positions that are filled by internal candidates Lean Construction Summit | PMO | 2016

91% 93% 85% Our success: commitment of employees took part in the internal employee survey, GEOS, in 2015 93% are proud to work for Hilti 85% would recommend Hilti as a good employer Lean Construction Summit | PMO | 2016

Our Lean Engagement Approach Lean Construction Summit | PMO | 2016

Engagement in Action: the Hilti Lean Way Experience visits Champions and unit Manager Lean Basic training Vision workshop Lean road map and target per function Lean Construction Summit | PMO | 2016

Engagement Requires investment in People Global Logistics Leadership Journey Global Leadership Team goes first – becomes role model Cascade it down into the organization to all leaders Self-Assessment tool for ongoing reflection; 360° feedback every 18-24 months Personal profile Situational Leadership GROW Coaching Change Mgmt Development Center ® ® ® Experience Cross the Alps as a team fit for future Experience Boxing - Sparring Lean Construction Summit | PMO | 2016

Value stream improvement Majority of our Lean journey is still ahead of us Ad hoc Lean initiated Lean organized Lean managed Lean optimized Lean principles unknown Waste not systematically identified Methods and processes not explicit existing Specific elements used informal Principles generally known Methods developed Lean experts established Mentors promote Lean Lighthouses of successful application Majority of employees accept Lean Lean methods and processes are applied, however not yet holistically X-functional value stream initiatives lead to results Majority of employees apply Lean Performance management adjusted Noticeable adaptation of leadership & teamwork culture Self-initiated control and improvement by employees Lean methods are fully developed and continuously improved Cultural change completed Punctual improvement Value stream improvement Leadership change Sustainable success Lean Construction Summit | PMO | 2016

The secret recipe is: Lead time reduction! Taiichi Ohno's answer to the question of the secret of success of the TPS (Toyota Production System) Answer: “All we are doing is looking at the time line, from the moment the customer gives us an order to the point we collect the cash." "We are reducing the time line, by eliminating all components, that do not generate added value!" Lean Construction Summit | PMO | 2016

40 5.5% 10,000 Our strength: innovation Average number of new products released each year 5.5% of sales invested in R&D in 2015 10,000 Number of products in the entire product portfolio Lean Construction Summit | PMO | 2016

Efficiency on the Jobsite: Innovation Lean Construction Summit | PMO | 2016

Efficiency on the Jobsite: Direct Customer Approach Customer advisor Professional on-site contact partner Hilti Center / Hilti ProShop Professional advice and large selection of products Hilti Online All items available for order 24/7 Customer service Telephone consulting on products and applications Technical service Supported by professional engineers and technicians Lean Construction Summit | PMO | 2016

Efficiency on the Jobsite: On!Track Lean Construction Summit | PMO | 2016

Efficiency on the Jobsite: Red Button Lean Construction Summit | PMO | 2016

Efficiency on the jobsite: Tool Repair Lean Construction Summit | PMO | 2016

We passionately create enthusiastic customers and build a better future! Lean Construction Summit | PMO | 2016