The team
Grintek Telecom Overview Vision To be the information and communication technology infrastructure and business systems supplier of choice.
Grintek Telecom Overview Mission Statement Our mission is to be a supplier of technologically innovative communications solutions for the Information and Communication Technology market. We build our business by forming long-term relationships with all our stakeholders based on trust, thorough business knowledge and innovative solutions.
Grintek Telecom Overview Business Values Act with integrity Take initiative Improve and innovate continuously Foster partnerships and co-operation Serve our customers as they want to be served Be accountable Value the employee’s ability Deliver value for our shareholders
Grintek Telecom Overview Major South African telecommunications company Provider of technological, competitive and innovative solutions from a variety of global business partners (24) Form long-term relationships Customer care and support is our differentiator Extensive Africa coverage Exceptional growth history Solid reputation for delivery
Market summary
Our track record Grintek Telecom has in excess of 180 sites in Africa through it’s partnerships. Call Centre Industry Awards Winners of : Best Contact Centre Solution for International SOS Most innovative Contact Centre/CRM product/Service - SOS International Runner up : Best customer service in a contact Centre - Metropolitan Life (Thales - AQM supplied by GT) Our customers : Digitalmall.com also received the following awards (Call Centre solutions or products supplied by GT) Winner: Best contact centre design Best use of technology on a Contact Centre Best customer service in a Contact Centre Metropolitan Life was also a runner up in the category Best customer service in a Contact Centre. Out of a total of 10 categories, Grintek Telecom was involved in 7 of the Contact Centres.
Grintek Telecom Overview ISO 9002 Satisfy or exceed all relevant manufacturing and quality standards worldwide Internationally recognised Dekra quality standard ISO 9002 Telkom Supplier of the Year for 2002 Telkom Gold Supplier for 2002 Telkom Quetel Gold award
Customer GT AIC SUP The supply and support structure we propose… Technology Solutions Pre & Post Sales Services Support Services Technology Solutions Pre & Post Sales Services Support Services Customer Product Global Partnership R&D AIC SUP
Some of our customers