TELEMARKETING PEUM Unit 29. TELEMARKETING PEUM Unit 29.

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Presentation transcript:

TELEMARKETING PEUM Unit 29

TELEMARKETING (WIKIPEDIA) sometimes known as inside sales or telesales is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.

OFFERING AND SELLING GOODS AND SERVICES OVER THE PHONE

WIKIPEDIA Telemarketing agent sitting in a cubicle. The brightly colored rebuttal sheets are used to answer most questions a customer might have.

TELESCRIPTS https://www.youtube.com/watch?v=gMrNQbW5Am8

OUTBOUND TELEMARKETING cold weather a cold list a list of people with no prior contact cold calling

a qualified telemarketing list details about prospects potential customers

cold calling lead generation phone sales appointment setting vytváření seznamu podnětů ke koupi prodej po telefonu domlouvání schůzek lead generation phone sales appointment setting

lead generation hot cold creating contacting hot contacts people ready to BUY cold contacting cold prospects people with no relationship (NOT YET) to the company

INBOUND TELEMARKETING TAKING orders reservations responses to adverts from customers

How To Stop Telemarketing Calls Watch the video and say what 3 things you should do (in the USA – and here? Any idea?) https://www.youtube.com/watch?v=iwxOjQ5X4g0

How To Stop Telemarketing Calls Get your number off their list + get on NO CALLS list Gather evidence Sue the organization

Online shopping Do you go shopping? How often? Have you tried shopping online? Was it OK? What goods would you buy online? https://www.youtube.com/watch?v=iAO6aAHo1eI