Opportunities and Challenges Housing Apprenticeship Standards L4 Certificate in Housing Practice Opportunities and Challenges Housing Apprenticeship Standards Paul Dutton Director Dutton Fisher Associates Ltd Dutton Fisher Associates Ltd

Apprenticeships: Opportunities & Challenges L4 Certificate in Housing Practice Apprenticeships: Opportunities & Challenges Framework to Standards The Standards Opportunities & Challenges Housing Apprenticeships Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice So what do we know – changes happening Dutton Fisher Associates Ltd

Apprenticeship Standards L4 Certificate in Housing Practice Apprenticeship Standards New Apprenticeship Standards - replace the old Frameworks. Introduction of end-point assessment. Separation of training provider and end point assessor Reforms to funding 1: So we are in the process of replacing old style Apprenticeship Frameworks with new Apprenticeship Standards Intention behind it is for the new standards – or Trailblazers – to be employer led. New Standards – Skills , Knowledge and behaviours requirements were established by groups of employers from range of sectors to meet employer and sector needs (Housing, Health and Social Care ). Old frameworks were seen as meeting demands of accrediting bodies / colleges / training providers new standards were meeting employer needs 2: so with the new Standards comes new forms of assessment methods / strategies–key words here are – end point assessment . Out goes emphasis of frameworks of qualification bundled up from pre-existing qualification – so in housing you had CIH L3 Certificate in Housing, City and Guilds NVQ in Housing together with Employer Rights and responsibilities as well as Functional Skills more of this in a minute 3: Reforms to funding – Alex has set out what's going on – again the intention is that funding and selection of training providers to deliver these apprenticeship standards are also in the control of employers , manage your budgets Dutton Fisher Associates Ltd

The New Apprenticeship Standards On the job training Off the job training Employer & Training Provider agree standards are met Lets look at the nuts and bolts of the new apprenticeship standards Qualifications not mandatory Independent Assessor

The Standards – Housing Apprenticeships L4 Certificate in Housing Practice The Standards – Housing Apprenticeships Housing / Property Management Assistant Level 2 ‘Assistant’ Housing / Property Management Officer Level 3 ‘Officer’ Senior Housing / Property Management Officer Level 4 ‘Senior’ Degree Apprenticeship????? Knowledge Skills Behaviours Dutton Fisher Associates Ltd

Level 2 ‘Assistant’ Programme L4 Certificate in Housing Practice Level 2 ‘Assistant’ Programme Timescale 12-18 months Formative assessment Stage: Employer & Training Provider Regulated qualification or assessment of knowledge L1 English and Maths Portfolio Case Study THE GATEWAY Summative assessment stage: End Point Assessment Panel Interview Final assessment of case study & portfolio Dutton Fisher Associates Ltd

Level 3 ‘Officer’ & L4 ‘Senior’ Programme details L4 Certificate in Housing Practice Level 3 ‘Officer’ & L4 ‘Senior’ Programme details Timescale 18-24 months Formative assessment Stage: Employer & Training Provider Regulated qualification or assessment of knowledge L2 English and Maths Portfolio Project THE GATEWAY Summative assessment stage: End Point Assessment Panel Interview Final assessment of project Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice Next What opportunities does the apprenticeship standard, delivery and funding landscape offer? You? Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice Opportunities & Benefits L& D top of Agenda £££££ Brings to the fore cost of training Range of Apprenticeship programmes Awareness and Standing of Apprenticeships will improve Increase Career opportunities Looks across all levels, not just entry L& D top of Agenda - £££££ focuses the mind of Chief Execs and Finance Directors Brings to the fore cost of training – as employers take control of levy and procurement of training provider so you'll be fully aware of the costs of training Range of apprenticeship programmes – in total there is about 1100 standards developed or in development Increase Career Opportunities : Higher and Degree Apprenticeships are available at levels 4-7 Take an apprentice on with A levels on to do Higher Apprenticeship / Degree Apprenticeship. Likelihood the individual to be more loyal than taking on a Graduate Higher Note Higher levels available for developing managers and senior managers Awareness and Standing of Apprenticeships will improve Govt target 3 million apprenticeships by 2020 The term ‘apprenticeship’ will be protected in law, the government has announced today (14 June 2015). Looks across all levels not just entry level area I want to look at is how you are able to utilise the Apprenticeship standards and funding for the training and development needs of all staff at all levels? Suggest that Apprenticeship Levy and co-funding arrangement can be used for all areas of your training and development strategy . So following slides are examples how they could be used . I will give you examples of how we have used old Frameworks in the past as well as the new Apprenticeship standards . Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice Level 2 New Apprentices Any age any levels New starts - as part of Induction Training programme Contact Centre Staff Front line Staff Housing Introduction to Housing Customer Service Communication Skills Equality and Diversity Tenants and Residents training Transfer 10% annual funds to other employers Example Connect and Leeds Fed – Apprenticeship programme Together housing – Induction training Level 2 range Adactus and Yorkshire Housing : Contact Centre Staff CCA EXCELLENCE AWARDS SHORTLIST(See shortlist for Best Training Programme). We made a submission for the CIH training of contact centre staff, delivered by Dutton Fisher. Here’s some info from the submission: In total, 39 staff from Connect have taken part in the CIH Level 2 courses, 37 of whom completed it successfully. Another 14 have moved onto the Level 3 course – 14 with successful outcome. As the course has become embedded at Adactus, ten staff from other departments have completed Levels 2 and five Level 3. The Adactus Connect CIH training programme merits consideration for this award because it was one of the features that successfully defined the new contact centre when it was put in place at Adactus. It conveyed to staff throughout the organisation the seriousness with which Adactus was taking the contact centre and so the central role it would, and has gone onto, take. It offered many staff a professional qualification that had not been accessible to them in their careers up to that point. The importance of improvement, a feature of Connect which has continued to change and develop, was reinforced by rewarding those staff prepared to challenge themselves and take the qualification. For Adactus, it enabled the company to recruit staff who showed the right attitudes, irrespective of whether they had pre-existing knowledge of the business we work in. Through focused delivery it enabled those staff to pick up the knowledge rapidly and in a controlled and assessed environment. By choosing a training partner with the ability to tailor a national qualification to our local needs, Adactus was able to offer an academically and professionally respected qualification that remained relevant to day-to-day work. It has also enabled a long-term partnership to develop between Adactus and Dutton Fisher. Chris Smith Director of Corporate Services Adactus Housing Group Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice Level 3 Housing specialist Specialist functions Decision making Upskilling Staff Admin / Support team New employees Housing Officers Organisational re-alignment Officers requiring increased autonomy Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice Level 4 Succession Planning Senior Operational Managers Leadership Use either CIH L4 or CIH L5 (L5 leads to Charter Member status) Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice Dutton Fisher Associates Ltd

L4 Certificate in Housing Practice Challenges Barriers Administrative Burden Digital Service Making your case- defending your L&D Budget Making full use of levy and demonstrating how it improves productivity Transferring in-house training to formal apprenticeships Developing an identify Dutton Fisher Associates Ltd